Starbucks customers across the United States reported widespread issues with the company’s mobile app Tuesday, with many unable to place orders, log in or complete payments during the morning rush as the coffee giant’s digital platform experienced another disruption amid ongoing reliability concerns.
A Starbucks logo is pictured on the door of the Green Apron Delivery Service at the Empire State Building in New York
Downdetector, which tracks user-reported outages, showed elevated complaints for Starbucks on April 7, with the majority — about 68% — centered on the app itself, followed by checkout problems at 30% and login difficulties at 1%. Users flooded social media with screenshots of error messages, spinning loading wheels and failed order attempts, many expressing frustration as they stood in longer lines or resorted to in-store cash or card payments.
As of mid-morning Pacific Time, Starbucks had not issued an official statement confirming a full outage, but the pattern of reports mirrored previous incidents where server-side issues or high traffic temporarily crippled mobile ordering. The Starbucks website remained accessible, and many physical locations continued operating normally, though mobile order and pay — a cornerstone of the company’s convenience strategy — appeared impacted for thousands.
This latest hiccup comes as Starbucks pushes its “Back to Starbucks” initiative under CEO Brian Niccol, which includes sunsetting up to 90 mobile-order-and-pickup-only locations by the end of fiscal 2026 to refocus on full-service cafes and in-store experiences. While the strategy aims to revitalize the brand and reduce reliance on app-heavy operations, customers who depend on the app for quick rewards redemptions, customized orders and contactless pickup voiced irritation at the timing.
“I can’t even add my usual latte to the cart — it just spins forever,” one user posted, echoing complaints that echoed past outages tied to high-demand periods or technical glitches.
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Starbucks has faced recurring app troubles in recent years. Previous widespread disruptions, including those linked to broader cloud outages or heavy traffic during new menu launches, have drawn similar spikes in reports on Downdetector. In early 2026, users reported similar problems, with some attributing intermittent failures to iOS updates or backend server strain. The company has typically resolved such issues within hours, often without detailed public explanations beyond acknowledging “temporary technical difficulties.”
For a brand built on convenience and loyalty, the app is critical. Launched years ago and continually updated with features like personalized recommendations, Starbucks Rewards integration and seamless payment, the platform handles millions of transactions daily. It allows customers to order ahead, skip lines and earn stars toward free drinks — features that became especially vital during the pandemic and remain popular even as foot traffic rebounds.
Analysts note that repeated app instability could erode customer trust at a time when Starbucks is battling sluggish same-store sales growth, increased competition from rivals like Dutch Bros and local coffee shops, and internal operational challenges. The company has been closing underperforming stores and adjusting its menu and staffing to improve the in-cafe experience, but digital ordering remains a key growth driver.
Troubleshooting tips circulated quickly on social media and help sites. Common advice included closing and reopening the app, restarting the phone, checking for app updates, clearing cache, or reinstalling the software entirely. Users were also directed to check Downdetector or Starbucks’ official social channels for real-time updates. In many cases, these steps resolved individual issues when the problem was device-specific rather than a broad server outage.
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Starbucks customer service has acknowledged past problems via its support accounts, sometimes directing users to wait or try alternative ordering methods. On Tuesday, no immediate dedicated post appeared addressing the reports, though the company has a history of restoring service quietly once engineers identify and fix the root cause — often related to capacity limits, software bugs or third-party integrations.
The timing of Tuesday’s issues coincided with typical morning peak hours when commuters and office workers rely heavily on mobile orders for their daily caffeine fix. In affected areas, baristas reported busier counters as customers shifted to in-person ordering, potentially slowing service and frustrating both patrons and staff.
Broader context reveals Starbucks’ digital transformation has been both a strength and a vulnerability. The app drives significant revenue through rewards members who spend more on average, but any downtime highlights the risks of heavy dependence on technology. The company continues investing in backend infrastructure, AI-driven personalization and loyalty enhancements, yet scaling reliably during surges remains a challenge shared by many retail apps.
Some customers used the moment to voice longer-standing grievances. Complaints about app glitches have appeared on Reddit’s r/starbucks forum for months, with threads discussing everything from loading errors after recent updates to persistent problems on certain iPhone models. Others noted that while the app usually recovers quickly, the frequency of disruptions feels higher than in prior years.
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Starbucks, founded in 1971 and now operating thousands of locations worldwide, has leaned into technology to stay competitive. Features like mobile tipping, gift card management and seasonal promotions keep users engaged, but reliability is paramount. CEO Niccol, who joined in 2024, has emphasized returning to core coffeehouse roots while modernizing operations — a balance that includes refining the digital experience without over-relying on it.
As reports continued into the afternoon, some users noted partial recovery in certain regions or for lighter functions like browsing the menu. Others continued facing full blocks on ordering. Monitoring sites like IsItDownRightNow showed the main Starbucks website as operational, suggesting the issue was isolated to the mobile application backend rather than a total service collapse.
For affected customers, alternatives included using the website on a browser (though less convenient on phones), ordering in person or switching to competitors’ apps. Loyalty members worried about missing out on daily challenges or bonus stars, adding to the annoyance.
Industry observers say such outages, while temporary, underscore the need for robust redundancy in retail tech. Starbucks has not commented on specific investments in failover systems or expanded server capacity, but past incidents have prompted internal reviews.
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By late morning, the volume of new reports on Downdetector appeared to moderate in some graphs, a common sign that resolution efforts were underway. Starbucks has resolved similar spikes within a few hours in the past, restoring full functionality without long-term impact.
Still, the episode serves as a reminder for heavy app users to have backup payment methods or flexibility in their routines. For a company whose stock and reputation ride on customer convenience, even short disruptions can amplify perceptions of unreliability during a period of brand revitalization.
Starbucks employs hundreds of thousands globally and generates tens of billions in annual revenue, with mobile orders forming a growing share of transactions. Its Rewards program boasts millions of members who expect seamless digital access.
As the day progressed, attention turned to whether the company would provide an official explanation or simply let the service normalize. In the meantime, baristas across the country likely fielded extra questions from disappointed app users.
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For now, customers experiencing problems are encouraged to try basic troubleshooting or monitor official channels. Most incidents like Tuesday’s resolve without permanent data loss or reward issues, but the inconvenience highlights how integral the app has become to the modern Starbucks experience.
Whether this proves to be a minor blip or part of a larger pattern of digital growing pains will be watched closely by investors and loyal patrons alike. In the fast-paced world of specialty coffee, a few hours without mobile ordering can feel like an eternity — especially when that first cup of the day is on the line.
SEOUL, South Korea — BLACKPINK member Jisoo is receiving an outpouring of praise after gifting her agency staff luxury Dior handbags worth more than 4 million won (approximately $2,652) each, a generous gesture that has gone viral and stood in stark contrast to recent controversies plaguing the K-pop industry.
Blackpink’s member Jisoo
The 31-year-old singer-actress, who launched her own one-person management agency BLISSOO after parting ways with YG Entertainment for solo activities, personally selected and presented the high-end bags to employees as a token of appreciation for their hard work. Staff members shared photos of the gifts on social media, with some posting heartfelt messages like “I love you, CEO Jisoo,” quickly sparking widespread admiration online.
Reports indicate Jisoo spent at least 12 million won (around $7,956) on the gifts for four staff members, with some bags priced even higher. The items came from Dior, the luxury French brand for which Jisoo serves as a global ambassador, adding a personal touch that fans described as thoughtful and meaningful.
The news emerged in early April 2026 through fan accounts and entertainment media, with photos showing elegant Dior handbags in various styles. Employees expressed genuine gratitude, highlighting the gesture as more than a simple perk but a reflection of Jisoo’s caring leadership style since establishing BLISSOO.
In the competitive and often high-pressure world of K-pop, where idols and agencies frequently face criticism over unfair contracts, intense schedules and treatment of staff, Jisoo’s actions have resonated strongly. Netizens and fans have hailed her as a “world-class CEO,” praising her for fostering a positive workplace environment and showing respect to those supporting her career.
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One online commenter wrote, “This is how you treat people who work hard for you,” while others contrasted the story with recent industry scandals involving alleged power imbalances and exploitative practices at some agencies. The timing amplified the positive reaction, as discussions about idol welfare, mental health and fair treatment continue to circulate in Korean entertainment circles.
Jisoo, a member of one of the world’s biggest girl groups alongside Jennie, Rosé and Lisa, has built a multifaceted career as a solo artist, actress and brand ambassador. Her agency BLISSOO handles her solo endeavors, including music releases and acting projects, allowing greater control over her schedule and creative direction.
Fans noted that the luxury gifts align with Jisoo’s elegant image and her long-standing partnership with Dior. As a global ambassador, she frequently attends the brand’s fashion shows and events, making the choice of Dior bags a natural yet luxurious expression of thanks.
The story quickly spread across platforms like Instagram, TikTok and X, with hashtags related to Jisoo and the gifts trending. Supporters from the BLINK fandom celebrated the news as evidence of her kind personality, often citing past instances where she showed appreciation to staff and fans alike.
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Entertainment insiders suggest such gestures can boost employee morale and loyalty, particularly in smaller agencies where teams work closely with artists. Jisoo’s approach appears to emphasize gratitude and team spirit, qualities that have endeared her to both domestic and international audiences.
This positive spotlight comes amid broader conversations in the K-pop industry about artist-agency relationships. While some groups and idols have faced backlash over reported mistreatment or overly demanding conditions, stories like Jisoo’s offer a counter-narrative of mutual respect and generosity.
Jisoo debuted with BLACKPINK in 2016, and the group has achieved global success with hits like “DDU-DU DDU-DU,” “How You Like That” and “Pink Venom.” The members have increasingly pursued individual projects while maintaining strong group unity, with each establishing personal agencies for solo work.
As an actress, Jisoo has taken on roles in dramas and expanded her presence in entertainment beyond music. Her poised demeanor and versatile talents have earned her a dedicated following, and the recent gift-giving episode has only enhanced her reputation for humility and thoughtfulness despite her superstar status.
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BLISSOO has not issued an official statement on the gifts, but the staff’s social media posts served as authentic endorsements of the workplace culture Jisoo cultivates. In an industry where hierarchical structures sometimes lead to “gapjil” — a Korean term for abuse of power by those in superior positions — Jisoo’s actions stand out as the opposite: a leader uplifting her team.
Fans have drawn comparisons to other artists known for generous treatment of staff, noting that such stories humanize idols and strengthen fan connections. The Dior bags, while expensive, were seen less as flashy spending and more as a sincere thank-you for the behind-the-scenes efforts that support Jisoo’s busy schedule of music, acting, endorsements and BLACKPINK activities.
Social media reactions mixed admiration with lighthearted envy. “Jisoo treating her staff better than some companies treat their idols,” one user posted, capturing the sentiment. Others simply celebrated the heartwarming moment in a year filled with mixed K-pop news.
Jisoo’s generosity aligns with her public image as the elegant, warm-hearted “visual” of BLACKPINK, but also reveals a practical side of leadership. Running a personal agency requires managing a small but dedicated team, and investing in their well-being can contribute to long-term success and stability.
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As BLACKPINK continues its global dominance and individual members carve out solo paths, moments like this remind fans of the human element behind the glamour. Jisoo’s gift-giving has not only brightened her staff’s day but also provided a feel-good story that resonates far beyond the K-pop bubble.
While the luxury bags represent a significant expense, the real value, many observers say, lies in the message of appreciation. In an era where mental health and fair labor practices gain increasing attention in entertainment, Jisoo’s gesture offers a positive example of how success can be shared.
The story continues to circulate widely as of April 7, 2026, with more fans discovering the details and adding their praise. Whether through music, acting or thoughtful leadership, Jisoo keeps proving why she remains one of the most beloved figures in global pop culture.
For BLISSOO staff, the Dior bags serve as daily reminders of their CEO’s gratitude. For fans worldwide, the anecdote reinforces why they support Jisoo — not just for her talent, but for the kindness that shines through even in her professional decisions.
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In the fast-paced, high-stakes K-pop landscape, small acts of generosity can leave a lasting impression. Jisoo’s latest display of appreciation has certainly done just that, earning her even more admiration as both an artist and a leader.
Center for Medicare Director Chris Klomp joins ‘Mornings with Maria’ to outline the Trump administration’s latest Medicare rate update, defend new efforts to curb rising healthcare costs and highlight ongoing moves to lower prescription drug prices a
Falling prescription drug costs are emerging as a key development in the broader push to rein in U.S. health care spending, with new pricing shifts beginning to show up at the pharmacy counter.
Medicare Director Chris Klomp joined FOX Business’ Maria Bartiromo on “Mornings with Maria” to discuss how recent policy changes are starting to impact affordability across the health care system.
Klomp pointed to early signs that pricing pressure is easing, particularly for high-demand medications like GLP-1 drugs, which have surged in popularity but have remained out of reach for many patients. He attributed the recent price declines to actions taken by President Donald Trump to lower drug costs through new pricing initiatives.
FOX Business’ Gerri Willis reports on a Gallup poll showing 61% of Americans are greatly concerned about rising healthcare costs, surpassing worries about the economy and inflation.
“If you need a GLP-1, you’re now paying half of what you were paying just a couple of months ago before he announced those deals,” Klomp said.
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Klomp framed the pricing changes as part of a broader effort to address affordability challenges that have prevented many Americans from filling prescriptions.
Woman injecting a syringe of medicine into her stomach (David Petrus Ibars/Getty Images / Getty Images)
“That’s solving the problem for a quarter of Americans who can’t pick up a prescription when they get to the pharmacy counter because they can’t afford it right now,” Klomp said.
The price drop reflects a broader effort to align drug costs more closely with international benchmarks while increasing competition in the market. GLP-1 medications, commonly used for diabetes and weight management, have become a focal point in the affordability debate as demand continues to climb.
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eMed chief wellness officer Tom Brady and eMed CEO Linda Yaccarino discuss GLP-1 market growth and the company’s latest funding round on ‘Mornings with Maria.’
Klomp suggested the changes extend beyond a single drug class, pointing to similar trends in other treatments where costs have historically been a barrier to access.
“If you want to grow your family, you need to pick up fertility medicine again. You’re paying about half for those drugs, saving you thousands of dollars per cycle of treatment than you were just a couple months ago,” he said.
The shifts come as policymakers look for ways to reduce out-of-pocket costs while maintaining long-term sustainability in federal health care programs.
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“[Trump’s] delivering on affordability for every American family to be their healthiest self,” Klomp said.
PE-backed firm teams up with Royal Fulfillment for centres in New Jersey, Chicago and Los Angeles
fulfilmentcrowd’s CEO Lee Thompson(Image: fulfilmentcrowd)
Logistics tech specialist fulfilmentcrowd is expanding its US network with new centres in New Jersey, Chicago and Los Angeles.
Chorley-based fulfilmentcrowd has teamed up with American group Royal Fulfillment on the centres designed to “support high-volume eCommerce and B2B distribution across the United States” and to offer coast-to-coast coverage for brands serving the US market. They will replace the group’s two previous US sites.
Royal Fulfillment is a family-run operator with more than 18 years of industry experience. Its centres can handle both direct-to-consumer and large-scale retail distribution, and the business has worked with major retailers such as Amazon, Walmart and Sephora.
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Fulfilmentcrowd says its expanded US network will give its customers access to a wider range of US shipping services, including through carriers such as USPS, FedEx and DHL
Lee Thompson, CEO at fulfilmentcrowd, said: “The US is a critical growth market for many of our clients. With this three-centre network, we’re aiming to reduce operational friction at scale, giving global brands the ability to operate domestically across the US with speed, flexibility and cost control built in.”
He added: “This is about more than just adding locations. These centres add to a network that already reflects how modern brands operate: omnichannel, fast-moving and customer-first. Now we can support these requirements across the entire United States.”
Varney & Co. host Stuart Varney warns NYC Mayor Zohran Mamdani’s tax proposals could drive jobs, capital and residents out of New York as a $12.6B deficit looms.
JPMorgan Chase CEO Jamie Dimon warned that New York City and other cities with high taxes and regulatory burdens run the risk of losing businesses and workers to locales with more hospitable business climates.
Dimon released his annual letter to shareholders on Monday in conjunction with the firm’s 2025 annual report and said that companies need to weigh the benefits of operating in places like New York City against areas with lower taxes on businesses and individuals.
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“No matter who you are, you need to deal with reality and the truth. The truth is that while New York City has much going for it, particularly for financial companies (because of extraordinary local talent), it also has the highest city and state corporate taxes and the highest individual income and state taxes,” Dimon wrote.
“People often make this a moral or loyalty issue, but it is not. Companies need to remain competitive in this very tough, fast-moving world. And higher taxes lower returns on capital and less competitiveness by their nature,” he said.
JPMorgan Chase CEO Jamie Dimon said that cities and states have to compete to keep businesses in their jurisdictions. (Alexander Tamargo/Getty Images for America Business Forum)
Dimon said while companies relocating their headquarters or significant aspects of their operations to states with more favorable tax and regulatory regimes may be easier to track, those shifts happen at the employee level as well and can amount to significant moves for the workforce.
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“Additionally, individuals vote with their feet – you can already see a fairly large exodus of people and jobs out of some states with high taxes and high expenses (often due to high taxes and regulatory burdens). Sometimes you see companies leaving states, but migration also shows up in shifts of employees out of certain states,” Dimon wrote.
JPMorgan Chase has expanded its presence in Texas while its headcount has declined in New York City. (Tim Clayton/Corbis via Getty Images)
He explained how that dynamic has played out at JPMorgan, which has expanded its footprint in a low-tax state like Texas and will probably continue to do so.
“For example, while New York City is still our company’s global headquarters, we have shrunk our headcount in the city, from 30,000 a decade ago to 24,000 today, and increased our headcount in Texas, from 26,000 in 2015 to 32,000 today. This trend will likely continue,” Dimon said.
The JPMorgan CEO said that he has seen an exodus of corporations out of New York City before that was driven in part by the business climate, adding it can pose significant problems for city governments.
“Sometimes this can be a disaster for a city. I am reminded that in the 1970s, nearly half of the 125 Fortune 500 companies based in New York City left,” he wrote. “While mergers accounted for some departures, the price of doing business in New York City accounted for most: cost of taxes, office rents, labor and so on.”
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