They say their attempts at contacting landlord Touchstone over the fault have been ignored.
Disabled residents in a Glasgow flat block have told how they were left “trapped in their homes” for months after a flood broke their lift.
Tenants at Thread Court in Bridgeton say they have been unable to leave their properties due to the broken lift, which has been out of action since February 10. They claim a burst pipe caused the lift to break.
They say their attempts at contacting landlord Touchstone over the fault have been ignored. Touchstone has since apologised for its lack of communication with tenants.
Keira Thorburn-Scott, a disabled tenant living on the fourth floor, says she has found it increasingly difficult to leave her home due to being unable to walk up and down the stairs.
She told Glasgow Live: “The lack of repairs from Touchstone has completely disrupted my life. I have fibromyalgia and suffer from bad flare-ups of pain in my joints. When we moved into the flat the fact it was accessible was ideal – especially on bad flare days. However, living on the fourth floor without a working lift has made it incredibly difficult for me to leave my home.
“I feel trapped – I recently wasn’t able to leave the flat for seven days due to my pain and not being able to navigate the stairs. I’ve tried reaching out for help multiple times, but nothing has been done and Touchstone never reply to my emails. During all of this, they have increased our rent despite not communicating about repairs for essential services.”
Margaret Welsh, another resident in the development and member of Living Rent, said: “I have been living in this property since September 2024 and have had nothing but issues. All emails and phone calls are completely ignored by Touchstone. Our rent has gone up twice, yet we are not being provided with basic services like a working lift.
“Any email I have sent, Touchstone goes unanswered for months, and I feel totally let down and stuck. I’ve just given up trying to contact them at this point. It makes me wonder why I even pay rent.”
Other residents on the ground floor of the building say they were left without carpets after the pipe burst, but Touchstone says all flood-related repairs, including carpet replacement, have been completed this week.
A spokesperson for Touchstone said: “We met with residents from Thread Court this week to listen to their concerns directly. We’re very sorry for the disruption caused by the flood in February and recognise it has taken too long to resolve some issues. We know this has been frustrating, and our communication should have been much better. We have committed to improving how we keep residents informed moving forwards.
“All flood-related repairs to the three affected homes and communal areas have now been completed, and we’re working quickly to finish a small number of unrelated issues. The lift has required specialist repairs following significant water damage, with contractors attending to restore service today.
“We will continue to support residents, including considering compensation on a case-by-case basis and helping those with additional needs. Rent levels remain in line with tenancy agreements and below local market benchmarks, and we will support any residents with affordability concerns.”
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