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one month to comply with new Data Complaints Law

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one month to comply with new Data Complaints Law

Britain’s small and medium-sized businesses have been put on notice. From 19 June 2026, exactly one month from today, every organisation that handles personal data will, by law, be required to operate a formal complaints process. Those that fail to prepare risk regulatory action, reputational damage and the slow drip of customer trust eroding away.

The new obligations flow from section 103 of the Data (Use and Access) Act 2025, the most significant reshaping of the UK’s data protection landscape since the post-Brexit settlement. And in a clear signal that the Information Commissioner’s Office is anxious to avoid a repeat of the GDPR scramble of 2018, deputy commissioner Emily Keaney has used the four-week countdown to issue a direct appeal to the smaller end of the market.

“There is still plenty of time to act, and the ICO is here to support you,” Ms Keaney said. “We know that smaller organisations are less likely to have formal complaints processes in place, and that is exactly why we have designed this guidance with you in mind.”

What the new law actually requires

For SME owners and finance directors who have not yet digested the detail, the statutory obligations are mercifully short. Under the new regime, every organisation must give individuals a clear and accessible route to raise a data protection complaint, whether by email, online form, telephone or post. Receipt of a complaint must be acknowledged within 30 days. Businesses must then, “without undue delay”, take appropriate steps to investigate, keep the complainant informed of progress, and communicate the outcome.

Crucially, there are no carve-outs. The rules apply to the corner shop with a customer mailing list just as much as to the FTSE 250 financial services firm. Privacy notices will also need updating to make clear that customers have a right to complain directly to the organisation before escalating to the regulator.

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Why this matters more than it might look

On paper, the changes appear modest, a tweak to administrative housekeeping rather than the seismic shock that GDPR delivered seven years ago. But seasoned compliance professionals warn that complacency would be a mistake.

For the first time, individuals will have a statutory right to complain directly to the organisation handling their data, and to expect a structured response within a defined timeframe. That changes the calculus on everything from subject access requests to the handling of data breaches. The ICO has indicated that sectors generating the highest volume of complaints, healthcare, financial services, technology and retail, should expect particular scrutiny.

There is also a commercial logic at work. Resolving a grievance quickly and fairly tends to prevent it from metastasising into something more serious, whether a formal regulatory referral or a customer departure. As any SME operator who has watched a one-star Trustpilot review go viral can attest, the cost of getting the response wrong can dwarf the cost of getting the process right. The wider context is one of rising data risk, with the ICO already pressing the technology sector to embed privacy by design into AI products, a sign of how high the regulatory bar is climbing.

The ICO’s olive branch

The regulator’s tone this time is markedly different from the rather schoolmasterly approach that characterised the early GDPR rollout. The guidance, published in February following a public consultation that drew more than 85 responses, is studded with practical examples and worked-through scenarios pitched squarely at smaller firms without dedicated compliance teams.

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“A data protection complaint can come from any customer at any time,” Ms Keaney noted. “Having a clear process means you can respond quickly, resolve issues fairly and protect the trust your customers place in you. We are not here to catch businesses out, we are here to help you get ready.”

That conciliatory framing should not, however, be mistaken for indefinite patience. Once the 19 June commencement date passes, the ICO will have the power to take enforcement action against organisations that fail to operate a compliant process, and the line between supportive regulator and active enforcer can move quickly.

A four-week action list

For business owners still unsure where to begin, the practical steps are reasonably straightforward. Decide who inside the business will own the complaints process and ensure they have the authority to investigate and respond. Build a simple, visible route for customers to raise complaints — usually a dedicated email address or web form, signposted in the privacy notice. Document the workflow, including how the 30-day acknowledgement deadline will be met. Train any customer-facing staff on what to do if a complaint lands in their inbox.

Owners who already operate under data protection frameworks will recognise much of this from existing good practice. For a refresher on the broader compliance landscape, our complete guide to GDPR compliance in the UK sets out the foundations, while our explainer on the difference between data controllers and processors is worth bookmarking for any business that shares customer data with third parties.

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The bottom line

For Britain’s 5.5 million SMEs, the message from regulators is clear: 19 June is not a target, it is a deadline. The four weeks ahead are not an invitation to delay, but a window to prepare. Done well, the new complaints process is a modest piece of administrative plumbing that can quietly strengthen customer relationships. Done badly, or not at all, it is a regulatory exposure that few small businesses can afford to carry.

The ICO has, unusually, all but rolled out a welcome mat. The smart move for SME owners is to walk through the door before someone else knocks.


Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

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B-Sides raises $500,000 in seed round

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B-Sides raises $500,000 in seed round

Funding will support retail launch in the Northeast.

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Alphabet Stock Drops 1.8% to $386 as AI Competition and Ad Revenue Concerns Mount

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Google's New 'Daily Listen' Turns Your Discover Feed Into Podcast

NEW YORK — Alphabet Inc. shares fell sharply in morning trading Wednesday, dropping 7.08 points or 1.80% to $386.03 as investors grew cautious over intensifying competition in artificial intelligence, moderating digital ad growth and broader rotation out of big technology names.

The decline in Google’s parent company came amid a broader pullback in mega-cap tech stocks. While the move appears limited in isolation, it highlights growing sensitivity around Alphabet’s core businesses as the company navigates a rapidly evolving AI landscape and questions about the sustainability of its advertising dominance.

Alphabet has been one of the strongest performers among Big Tech in 2026, driven by explosive growth in its Google Cloud division and steady gains in search and YouTube advertising. However, recent sessions have shown increased volatility as Wall Street digests mixed signals on AI monetization timelines and potential regulatory risks.

Analysts pointed to several factors behind Wednesday’s decline. Heightened competition from OpenAI, Anthropic and xAI has raised questions about Google’s long-term leadership in search and generative AI tools. Although Google has rolled out significant AI enhancements across its products, some investors worry that the company is playing catch-up in certain areas while facing pressure on traditional revenue streams.

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Digital advertising, which still accounts for the vast majority of Alphabet’s profit, showed signs of moderation in recent quarterly reports. While growth remains solid, marketers are becoming more selective with budgets amid economic uncertainty, shifting dollars toward performance-based and AI-optimized campaigns. YouTube advertising continues performing well, but overall ad market softness is creating near-term headwinds.

“Alphabet remains a powerhouse, but the bar is extremely high after years of exceptional growth,” said one technology sector analyst at Morgan Stanley. “Any hint of slowing momentum or increased competition gets punished quickly in this market environment.”

The company’s cloud business has been a bright spot, with Google Cloud posting strong double-digit growth and narrowing losses. However, the segment still faces stiff competition from Microsoft Azure and Amazon Web Services. Investors are closely watching whether recent AI infrastructure investments will translate into sustained market share gains and improved profitability.

Alphabet’s valuation remains premium compared to historical averages. At current levels, the stock trades at a forward price-to-earnings multiple that assumes continued robust growth in both advertising and cloud segments. Any disappointment in upcoming quarterly results could trigger further pressure.

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Despite Wednesday’s decline, many analysts maintain bullish long-term outlooks. The average price target among Wall Street firms sits comfortably above current trading levels, with several houses citing Alphabet’s unmatched data advantage, global reach and diversified business portfolio as key reasons for optimism.

Google’s core search business continues dominating the market, even as generative AI tools like ChatGPT challenge traditional search behavior. The company has responded aggressively with AI Overviews and other enhancements designed to keep users within its ecosystem. YouTube Shorts and other short-form video initiatives are also showing strong engagement metrics.

Regulatory risks remain a persistent theme for Alphabet. Ongoing antitrust cases in the United States and Europe could result in significant remedies, including potential breakup scenarios or restrictions on how the company integrates its various products. While management has expressed confidence in its legal position, the uncertainty continues weighing on sentiment.

For long-term investors, Alphabet offers exposure to multiple high-growth areas: digital advertising, cloud computing, artificial intelligence, autonomous vehicles through Waymo, and other moonshot projects under X. The company’s strong balance sheet and consistent free cash flow generation provide significant flexibility for share repurchases, acquisitions and research and development.

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Retail investors have shown mixed reactions to recent volatility. Some view the current dip as a buying opportunity in a fundamentally strong company, while others express concern about near-term margin pressure and competitive threats. Options activity indicates increased hedging around upcoming events, including the next earnings report expected in mid-July.

Broader market context also played a role in Wednesday’s trading. With major indices near record highs, any signs of weakness in leadership names like Alphabet can trigger rotational selling into more defensive sectors. The “Magnificent Seven” stocks, which have driven much of the market’s gains, are showing increased dispersion in performance.

Looking ahead, investors will focus on several key catalysts. Alphabet’s next quarterly results will provide fresh insight into advertising trends, cloud growth and AI investment returns. Product launches, including new AI features across Search, Gmail and Workspace, could help reaffirm the company’s competitive edge. Regulatory developments will also be monitored closely for any shifts in tone or potential resolutions.

Despite periodic pullbacks, Alphabet’s long-term trajectory remains supported by powerful secular trends in digital transformation and artificial intelligence. The company’s ability to innovate while maintaining its core revenue engines will determine whether current valuations prove justified over time.

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As trading continues Wednesday, attention will turn to whether the early weakness extends or attracts bargain hunters. For now, the modest decline appears more like normal market digestion than a fundamental shift in outlook. Alphabet continues executing well across its major business lines, even as the competitive landscape evolves rapidly.

The technology sector as a whole remains in a constructive uptrend, though leadership is rotating more frequently. Companies that can demonstrate clear AI differentiation and sustainable revenue growth are likely to outperform, while those perceived as lagging may face continued pressure.

Alphabet’s diversified approach — combining mature, high-margin businesses with high-growth emerging segments — positions it favorably for the next phase of technological advancement. Wednesday’s trading serves as a reminder that even the strongest companies experience volatility, particularly when valuations are elevated and macroeconomic signals are mixed.

Investors are advised to maintain a long-term perspective while monitoring key metrics around user engagement, cloud bookings and AI product adoption. The coming weeks and months will provide important data points on Alphabet’s ability to maintain its leadership position in an increasingly competitive environment.

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How Bitchin’ Sauce stays ‘bitchin’

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How Bitchin’ Sauce stays ‘bitchin’

Company has expanded beyond condiments. 

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Why a full HS2 line could still be built

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Why a full HS2 line could still be built

A Y junction was the original shape of the line as envisaged in the first plans for a line from London to Birmingham that branched to Manchester and Leeds. The purpose of the original plan was practical — capacity and speed, but also strategic. The UK is a long, thin country that excels in the service sector, and connecting these sources of growth would lever in investment and create agglomeration effects that would help rebalance Britain’s lopsided economy,

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GameStop Shares Trade Near $21.85 as Ryan Cohen’s eBay Pursuit Keeps Meme Stock Buzz Alive

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Microsoft CEO Satya Nadella says the US tech giant plans to invest $3 billion in India on AI and cloud infrastructure over the next two years

NEW YORK — GameStop Corp. shares traded modestly lower at $21.85, down 0.27%, in morning trading Tuesday as investors continued digesting the company’s aggressive but so far unsuccessful $56 billion bid for eBay and the broader implications for Ryan Cohen’s transformation strategy at the once-struggling video game retailer.

The modest decline came on relatively light volume, reflecting a pause after weeks of heightened volatility triggered by GameStop’s surprise unsolicited offer for the e-commerce giant. While the stock has remained elevated since the bid news broke, it has shown signs of consolidation as Wall Street weighs the likelihood of Cohen successfully reshaping the company’s future beyond its traditional brick-and-mortar roots.

GameStop formally proposed acquiring eBay at $125 per share in a cash-and-stock deal earlier this month. eBay’s board quickly rejected the approach as “neither credible nor attractive,” but the move has kept both stocks in the spotlight and reignited retail investor enthusiasm around the meme stock favorite. Cohen, who owns a significant economic stake in eBay through derivatives, has remained characteristically quiet since the rejection, leaving analysts and traders to speculate on his next move.

Morgan Stanley analysts outlined four potential outcomes in a recent note, ranging from a sweetened bid to a full withdrawal, a proxy fight, or even a counter-offensive by eBay. The bank’s base case assumes GameStop will eventually step back, but not without extracting some form of value or concessions from the larger company. Cohen’s history as an activist investor who successfully turned around Chewy before taking the helm at GameStop has given him credibility, even as skeptics question the logic of pursuing a much larger rival.

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The drama has once again highlighted GameStop’s unusual position in the market. With nearly $9 billion in cash and liquid assets on its balance sheet, the company has transformed from a declining physical retailer into a cash-rich entity capable of bold strategic moves. Cohen has used this war chest for share buybacks and now appears willing to pursue transformative acquisitions, though the eBay bid represents his most ambitious swing yet.

Wall Street’s formal coverage remains cautious. Most analysts maintain neutral or sell ratings on GameStop, citing ongoing pressure on its core video game business from digital downloads and competition from Amazon, Walmart and Best Buy. However, the stock often trades independently of fundamentals due to its dedicated retail investor base and high short interest, which can trigger rapid squeezes on positive news flow.

Tuesday’s trading showed no major new catalysts, but options activity remained elevated with traders positioning for potential volatility around GameStop’s upcoming shareholder meeting. The virtual-only event will include votes on director elections, executive compensation and a massive performance-based stock option award for Cohen tied to ambitious market-cap and profitability targets. The proposed award has drawn both praise for alignment with shareholders and criticism over potential dilution risks.

GameStop’s core operations continue facing secular challenges. Recent quarterly results showed revenue pressure in hardware and software sales, partially offset by growth in collectibles and higher margins from cost-cutting initiatives. The company has closed numerous underperforming stores while investing in e-commerce capabilities, but turning around a legacy retail business in a digital-first world remains difficult.

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The eBay pursuit represents Cohen’s clearest signal yet that he sees GameStop’s future beyond physical stores. By targeting a larger, more established e-commerce player, he is attempting to leapfrog the company into a stronger competitive position. However, the significant size difference and regulatory hurdles make any successful deal highly complex. Even a partial stake or strategic partnership could still create value for GameStop shareholders.

Retail investors remain fiercely loyal to the Cohen-led vision. Online communities that fueled the 2021 meme stock phenomenon continue active discussions about potential outcomes, with some calling for Cohen to “go all in” while others urge caution to protect the company’s strong balance sheet. The stock’s resilience near current levels despite the eBay rejection demonstrates the power of this dedicated base.

Broader market context also influences GameStop’s movement. With major indices near record highs and AI-driven optimism dominating headlines, speculative names like GME serve as a barometer for retail risk appetite. Tuesday’s modest dip occurred amid generally positive equity market sentiment, suggesting limited conviction in either direction for now.

For long-term holders, the narrative remains one of patience mixed with hope. GameStop has avoided the bankruptcy fears that once plagued it, thanks to aggressive cost management and cash accumulation. Yet executing a successful transformation via acquisition requires flawless timing and integration in a highly competitive environment.

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Critics argue GameStop increasingly functions more like a special-purpose vehicle for Cohen’s ambitions than a traditional operating business. Proponents counter that its massive cash reserve and low debt uniquely position it for opportunistic moves that could reward patient shareholders handsomely if successful.

As the situation with eBay develops, investors will watch closely for any renewed overtures, shareholder meeting outcomes or updates on capital deployment. Cohen’s track record suggests he is unlikely to remain idle for long, but the exact path forward remains uncertain.

GameStop’s story continues to captivate Wall Street and retail investors alike. Whether the eBay bid ultimately succeeds, leads to a negotiated settlement, or fades into memory, it has already succeeded in keeping the company relevant and its stock in play during an otherwise quiet period for traditional retailers.

The coming weeks promise more volatility as both companies prepare for earnings and shareholders meetings. For now, GameStop trades in a holding pattern near $22, with its future direction still heavily dependent on Cohen’s next strategic move and the market’s willingness to bet on his vision once again.

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The meme stock era may have evolved, but GameStop and its loyal following continue proving that in today’s market, narrative and capital structure can sometimes matter as much as traditional fundamentals.

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Why Bitcoin’s Clarity Act Gains Have Quickly Been Wiped Out

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Why Bitcoin’s Clarity Act Gains Have Quickly Been Wiped Out

Why Bitcoin’s Clarity Act Gains Have Quickly Been Wiped Out

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Meta plans sweeping overhaul as Zuckerberg pushes AI pivot

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Meta plans sweeping overhaul as Zuckerberg pushes AI pivot

Meta is preparing a sweeping workforce overhaul tied to its aggressive artificial intelligence push, including plans to move thousands of employees into AI-focused roles while cutting managers and laying off workers this week.

The Facebook parent plans to lay off roughly 10% of its workforce Wednesday as part of a broader restructuring tied to CEO Mark Zuckerberg’s effort to remake the company around AI tools and autonomous agents, according to an internal memo obtained by Reuters.

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In the memo circulated Monday, Meta Chief People Officer Janelle Gale said the company plans to transfer roughly 7,000 employees into new AI initiatives while eliminating layers of management and flattening organizational structures.

META TO LAYOFF 8,000 EMPLOYEES IN AI INVESTMENT PIVOT

A technology executive stands on stage presenting new hardware during a company event.

The Facebook parent plans to lay off roughly 10% of its workforce Wednesday as part of a broader restructuring. (David Paul Morris/Bloomberg via Getty Images)

The shake-up, along with previous transfers and role eliminations, will ultimately affect about 20% of Meta’s workforce, according to the memo.

META’S BAY AREA LAYOFFS AFFECT ROUGHLY 200 WORKERS AS COMPANY POURS BILLIONS INTO AI INFRASTRUCTURE

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The company had nearly 78,000 employees as of the end of March, according to securities filings.

The overhaul comes as Meta pours billions into AI infrastructure and tools amid intensifying competition with OpenAI, Google and Microsoft. The company increasingly wants AI agents to perform tasks now handled by human employees internally, according to Reuters.

Meta logo and its various platforms

Meta had nearly 78,000 employees as of the end of March, according to securities filings. (Nikolas Kokovlis/NurPhoto via Getty Images)

“As org leaders worked on the changes, many of them incorporated AI native design principles into their new org structures,” Gale wrote in the memo. “Many orgs can operate with a flatter structure with smaller teams of pods/cohorts that can move faster and with more ownership.”

META VOWS APPEAL OF ‘LANDMARK’ SOCIAL MEDIA VERDICTS, WARNS OF FREE SPEECH EROSION

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Some of the employees being reassigned — a process workers reportedly refer to as being “drafted” — are moving into teams like Applied AI Engineering and Agent Transformation Accelerator, groups focused on building AI systems capable of autonomously performing workplace functions.

Ticker Security Last Change Change %
META META PLATFORMS INC. 611.21 -3.02 -0.49%

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Meta has also reportedly closed roughly 6,000 open job postings during the restructuring process – changes which have triggered growing backlash inside the company.

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Harken Sweets receives investment

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Harken Sweets receives investment

Investment will scale retail expansion, operations, product innovation for candy startup.

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IMAX Corporation (IMAX) Presents at J.P. Morgan 54th Annual Global Technology, Media and Communications Conference Transcript

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

IMAX Corporation (IMAX) J.P. Morgan 54th Annual Global Technology, Media and Communications Conference May 19, 2026 1:35 PM EDT

Company Participants

Richard L. Gelfond – CEO & Director
Natasha Fernandes – Executive VP & CFO

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Conference Call Participants

David Karnovsky – JPMorgan Chase & Co, Research Division

Presentation

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David Karnovsky
JPMorgan Chase & Co, Research Division

Okay. Great. We’re going to get started. You’ll notice we have a little bit of a unique setup today. So on my left is Natasha Fernandes, CFO of IMAX. And up on the screen on my right, you’ll see Rich Gelfond, CEO. Rich, thanks for being with us today.

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Question-and-Answer Session

David Karnovsky
JPMorgan Chase & Co, Research Division

Why don’t we start with you? It’s been a while since investors have heard from you. So maybe we could just start by having you kind of share your perspective on kind of recent business trends, what you’re most excited about, what you’ve been focused on as you’ve come back from your temporary leave.

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Richard L. Gelfond
CEO & Director

Thanks, David, and thanks for agreeing to this unique setup. As you know, I can’t travel right now, and I really appreciate the opportunity to speak at the conference.

So in a way, the staging of my comeback is perfect with the summer slate kicking off right now and all that’s going on in the business. First of all, my primary thing that I’ve been focusing on is shareholder value and increasing shareholder value. And to that end, I started coming back in the last week or 2, and we decided to initiate a buyback program a week ago, and we bought in over 12 million shares in the last week.

The stock has gone down for reasons. I understand that some films over-index what you

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Expert says AI investment is laying groundwork for next century

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Expert says AI investment is laying groundwork for next century

Massive investment in artificial intelligence infrastructure is helping shape the next phase of the digital economy, according to one investment expert watching Wall Street’s AI race.

ProCap Financial Chairman and CEO Anthony Pompliano joined FOX Business’ Maria Bartiromo on “Mornings with Maria” to discuss the surge in AI investment, growing interest in digital assets and how his firm’s AI-powered financial platform is helping users navigate increasingly complex markets.

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Rows of servers in a Dallas, Texas data center (Ben Torres/Bloomberg / Getty Images)

“The market is showing us that the AI trade is real,” Pompliano said. “One of the things is that the United States of America is laying the groundwork for the next century.”

Pompliano said artificial intelligence requires significant energy, data center capacity and computing power as companies work to expand the infrastructure behind the technology.

His comments come as major technology companies continue ramping up spending on AI chips, cloud infrastructure and energy-intensive data centers to meet demand tied to generative AI tools. Companies including Nvidia, Microsoft, Amazon and Google have committed billions to expanding AI capacity as Wall Street races to capitalize on the technology boom.

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Pompliano also pointed to growing demand for personalized AI tools in finance, arguing that models with access to an individual’s portfolio data can provide more tailored guidance than general-purpose chatbots.

“One of the problems with the general purpose models like a ChatGPT or a Claude is that it doesn’t have the context of your personal financial information,” Pompliano said.

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The discussion also touched on cryptocurrency markets, where Pompliano said institutional adoption of Bitcoin continues to grow despite ongoing volatility.

KEVIN O’LEARY REVEALS THE ONLY TWO CRYPTOCURRENCIES HE SAYS ARE WORTH OWNING

Pompliano said adoption is increasingly being driven by large financial firms seeking risk-adjusted returns for clients.

“Wall Street’s getting in the game,” Pompliano said. “You’re starting to see these really big firms that are very smart, who are looking for risk-adjusted returns.”

The conversation underscores how AI investment and digital assets remain central to Wall Street’s evolving strategy as firms search for long-term growth opportunities.

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