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Standard Chartered to cut 7,800 jobs by 2030 as AI replaces back-office roles

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Standard Chartered to cut 7,800 jobs by 2030 as AI replaces back-office roles

Standard Chartered has fired the latest, and loudest, warning shot in the City’s march towards an artificial intelligence-led workforce, confirming plans to shed almost 7,800 back-office roles by 2030 just as fresh figures show Britain’s jobs market sliding into its weakest patch since the pandemic.

The emerging markets lender, headquartered in the City of London, told investors at a strategy day in Hong Kong that it would strip out more than 15 per cent of its corporate functions over the next four years, with chief executive Bill Winters arguing the move was less about cost and more about reweighting the bank towards technology. Details of the overhaul were set out at the bank’s investor event, which also unveiled a target to lift income per employee by around a fifth by 2028.

“It’s not cost cutting: it’s replacing, in some cases, lower-value human capital with the financial capital and investment capital we’re putting in,” Winters told analysts. The FTSE 100 group said it was “scaling practical uses of automation, advanced analytics and AI to streamline processes, improve decision-making and enhance both client service and internal efficiency”.

The cuts will land hardest in human resources, risk and compliance, with the bank declining to give a UK breakdown. Operations understood to be in the firing line include sizeable back-office hubs in India, China, Malaysia and Poland, although a chunk of the reduction is expected to come through natural attrition and internal redeployment rather than outright redundancy.

A sharper edge from the ONS

The timing has done Standard Chartered few favours. The Office for National Statistics said this morning that UK vacancies fell by 28,000 to 705,000 in the three months to April, the lowest tally in five years, while the unemployment rate edged up to 5 per cent in the three months to March. More striking still, payrolled employment dropped by 100,000 in April alone, suggesting firms are no longer simply easing off the hiring pedal but actively trimming headcount.

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Liz McKeown, the ONS director of economic statistics, said lower-paying sectors such as hospitality and retail had seen “some of the largest falls in vacancies and payroll numbers”. Sanjay Raja, chief UK economist at Deutsche Bank, was blunter: the figures, he said, would “stop the MPC in its tracks”, with unemployment running hotter than forecast and payrolls suffering what he described as a “mammoth fall”.

For SME owners, that combination, slowing demand for labour, a softer high street and a Bank of England that may now hesitate on rate cuts, is the most uncomfortable since the post-Covid wage squeeze of 2022.

Not alone in the City

Standard Chartered’s announcement adds to a thickening pile of bank restructurings driven, at least rhetorically, by AI. HSBC has flagged that up to 20,000 roles are at risk as it accelerates its own automation programme, while Morgan Stanley is cutting around 2,500 jobs even as revenues hit record highs. DBS, the Singaporean lender, has already warned of around 4,000 contract and temporary positions going, and Meta, Amazon and Oracle have unveiled their own sizeable reductions as capital is funnelled towards data centres rather than desks.

The pattern is no longer fringe. Recent research suggests one in six UK employers expects to make AI-driven job cuts within the next year, with clerical, junior managerial and administrative roles consistently identified as the most exposed. For smaller businesses sitting downstream of the FTSE giants, from compliance bureaux servicing the big banks to back-office software vendors, the message from Winters this week is awkward: the customer base for routine human processing is shrinking, and quickly.

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Charles Radclyffe, the AI entrepreneur, framed the structural shift bluntly. “Every time we bill [for a month’s AI work],” he said, “that is a job from the economy gone and moved into a data centre.”

What it means for SMEs

For UK SMEs, the read-across is twofold. First, the model adopted by Winters, running headcount through the lens of income per employee rather than absolute cost, is already filtering down to mid-market boardrooms, and finance directors should expect to be asked the same productivity questions in their next budget cycle. Second, the rising unemployment figure quietly rewrites the talent equation: the war for back-office staff that defined the past three years is easing, but so is the spending power of the consumers those staff support.

If Standard Chartered is right that the bank of 2030 will run on materially less human capital, the question for British smaller firms is not whether to follow, but how fast they can sensibly do so without hollowing out the institutional knowledge that makes them defensible in the first place.


Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

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ChargePoint: A Speculative Buy As Turnaround Catalysts Begin To Emerge

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ChargePoint: A Speculative Buy As Turnaround Catalysts Begin To Emerge

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Hargreaves Lansdown agrees deal to expand new Bristol HQ

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The investment platform moved to the office block near Temple Meads station last year

The Welcome Building in Bristol

The Welcome Building in Bristol(Image: Trammell Crow Company)

Investment platform Hargreaves Lansdown (HL) has expanded its new headquarters in Bristol. The company has signed a long-term lease for a further 26,303 sq ft at Welcome Building in Temple Quay.

The news comes less than a year after HL announced it was relocating its 2,000-strong workforce to the new site by Temple Meads station after 40 years on Anchor Road.

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The lease agreement means the firm will now fill four floors – or some 58 per cent of the building.

Gary Logan, chief operating officer at HL, said: “We’re proud to continue investing in the city through our new headquarters at Welcome Building.

“The building’s great location, excellent transport links, high-quality, sustainable workspace and strong ESG credentials provide an exceptional environment for our team and support the next stage of our growth.”

Welcome Building is a high-spec office block which opened its doors last year and has attracted some of the city’s major employers, including HL and law firm DAC Beachcroft.

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The scheme was delivered as a joint venture between investment manager Tristan Capital Partners and real estate firm Trammell Crow Company (TCC).

The building was designed by Darling Associates Architects and constructed by Wates, and includes a unique ‘street’ on the ground floor; a huge lobby area with a café-bar; break-out seating areas; work and event space; and a 3,000 sq ft state-of-the-art gym and wellness space.

Following the HL deal, the building is now 91 per cent let out.

Toby Pentecost, senior vice president and head of UK offices at Trammell Crow Company, said: “We’re delighted that Hargreaves Lansdown has chosen to take the fifth floor at our multi-award-winning Welcome Building.

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“Having the confidence of such a renowned British and Bristol-based business reinforces our early decision to create a workplace that would set the bar for the city in terms of its sustainability, wellbeing focus, flexibility and workplace experience.”

Other tenants include DAC Beachcroft, which has taken 44,196 sq ft, and Unite Students, the UK’s largest owner, manager and developer of purpose-built student accommodation, which relocated its headquarters to the property last year.

James Brodie, managing director at Tristan Capital Partners, added: “[Welcome Building] has firmly established itself as one of the UK’s leading office developments.

“Hargreaves Lansdown’s decision to expand its footprint is a strong endorsement of the building’s quality and the environment it provides for businesses to grow and thrive.”

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Alder King and Knight Frank are leasing agents for Welcome Building, while Newsteer represented HL.

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Diageo: Valuation At Multi-Year Lows, Our Buy Is Confirmed

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Diageo: Valuation At Multi-Year Lows, Our Buy Is Confirmed

Diageo: Valuation At Multi-Year Lows, Our Buy Is Confirmed

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Perimeter Solutions: Heating Up With More Deals (NYSE:PRM)

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Perimeter Solutions: Heating Up With More Deals (NYSE:PRM)

This article was written by

I am a CPA and financial consultant with over two decades of experience in financial reporting. This professional background informs my lifelong passion for investing, where I combine a natural appetite for curiosity with a disciplined, long-term approach. Through the Conviction Queue, I focus on identifying quality, founder-led businesses at attractive valuations. My primary goal is to provide deep analysis on companies with sustainable growth potential that are built to be held for years.

Analyst’s Disclosure: I/we have a beneficial long position in the shares of PRM either through stock ownership, options, or other derivatives. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.

Seeking Alpha’s Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.

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Severn Trent avoids fine for ‘serious’ wastewater failures

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Swingers

Ofwat has been investigating how wastewater and sewage networks are managed across the industry.

Severn Trent was the eighth case it had completed in its industry-wide wastewater investigation, which has resulted in fines and enforcement packages worth more than £300m, including a £104.5m fine for Thames Water.

But Ofwat said that unlike the previous seven cases, Severn Trent “proactively identified problems in its own network” and “began putting them right” before the enforcement case was opened.

“Ofwat has formally accepted an enforceable package of undertakings from Severn Trent Water to ensure the company returns to compliance,” a spokesperson said.

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Severn Trent which covers most of the West Midlands including Staffordshire, Shropshire, Warwickshire and Worcestershire, and parts of the East Midlands, including Derbyshire, Leicestershire and Nottinghamshire, said its work in spills reduction continued.

James Jesic, the company’s chief executive, added: “We accept Ofwat’s findings relating to issues that we proactively identified and began addressing these before the enforcement case was opened.

“Our investment programme in spills reduction continues across our region at pace with the strength of our whole organisation and supply chain behind it.”

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Airbus trims jet industry demand forecast after Iran war, tariffs

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Airbus trims jet industry demand forecast after Iran war, tariffs

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SPMO: The Leaner Way To Own The S&P 500

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SPMO: The Leaner Way To Own The S&P 500

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Steak restaurant group Pasture in international expansion

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Its expansion is being backed with a new £4.5m funding line from Barclays Bank

Photo shows Sam in his restaurant with butcher in the background

Founder of Pasture Sam Elliott(Image: Faydit Photography)

Pasture Restaurant Group has confirmed plans for its first overseas venue..

The group, which operates five steak restaurants across Cardiff, Bristol and Birmingham, has secured a £4.5m refinancing package from Barclays to support the next stage of its growth.

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As well as its first overseas venture, in Barcelona, Spain, the funding will enable Pasture to invest further in its existing venues.

Founded in Bristol in 2018 by chef Owner Sam Elliott, its first Cardiff restaurant opened in 2020 and was recently recognised among the world’s top 50 steak restaurants. Since launching it has diversified its offering to include Nightshade speakeasy bar & Parallel restaurant in Cardiff.

The group has also invested its own farm and vineyard which supplies wine and produce for the restaurants, a butcher’s shop, and an online store.

The new Barcelona restaurant is expected to open early next year.

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Mr Elliott said“When I founded Pasture Restaurant Group, the goal was simple: to combine great cooking with outstanding local produce.

“Eight years on, it’s incredibly rewarding to see customers continue to connect with that vision, and we’re excited to be entering the next phase of growth with plans to open our first international restaurant in Barcelona.

“Barclays has been a supportive partner throughout our journey, always understanding our ambitions and financial requirements. Everyone at Pasture is looking forward to what comes next.”

Greer Hooper, head of South Wales corporate banking at Barclays, said: “Barclays are delighted to strengthen our ongoing relationship with Pasture Restaurant Group, a dynamic and high regarded hospitality business with a strong regional presence.

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“In less than a decade, the group has established itself across key locations including Cardiff, Bristol and Birmingham, building a reputation for quality and consistency. Their continued growth is a clear demonstration of their proposition and their ability to succeed in a highly competitive and evolving sector.”

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23andMe data breach victims to receive $47m payout

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23andMe data breach victims to receive $47m payout

Victims of the 2023 data breach at genetics testing firm 23andMe are to share a $46.75m (£35m) payout, after a California bankruptcy court ruled that the company’s new owner must compensate as many as 6.9 million people whose personal information was exposed.

The ruling, handed down on Tuesday, draws a line under one of the most damaging data breaches in consumer technology, and offers UK business owners a stark illustration of how a single security failure can help bring down a company once valued at $6bn.

Chrome Holding, which operates as the TTAM Research Institute, took control of 23andMe last year following the firm’s bankruptcy. It is run by 23andMe co-founder Anne Wojcicki, who won the company’s assets at a bankruptcy auction with a bid of $305m.

Under the ruling, the settlement will first be paid to Kroll Restructuring, which represents the victims, within five business days of Tuesday’s decision. Kroll will then distribute the funds. The appointment of firms such as Kroll is typical in corporate bankruptcy proceedings.

Business Matters has contacted the legal team representing the victims to ask how many people will receive the payout. Representatives of Chrome Holding and 23andMe have also been contacted for comment.

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The road to Tuesday’s ruling began with a hack that, on paper, looked contained. 23andMe filed for bankruptcy early last year, roughly 18 months after hackers gained access to around 14,000 user accounts, a small fraction of its total user base.

The damage did not stop there. Because the platform connects users to their genetic relatives, the hackers were able to access the profiles of those users’ family members, giving them reach into millions of profiles hosted by the company.

And this was no ordinary customer database. 23andMe offered “comprehensive” genetic profiles of people who submitted their DNA, including markers relating to their health and family history, meaning some of the stolen information was highly personal and impossible to change once exposed.

The fallout landed on both sides of the Atlantic. In the UK, the Information Commissioner’s Office fined the company £2.31m, finding that 23andMe had failed to put adequate measures in place to secure sensitive user data before the incident.

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In May, California’s Attorney General Rob Bonta sued the company following an investigation that found 23andMe “failed to take basic steps to protect users’ data”. Bonta also claimed the firm “lied to consumers about the severity of its 2023 data breach”.

For smaller firms tempted to file this under big-company problems, the direction of travel from regulators should give pause. The 23andMe penalty sits alongside the ICO’s £14m fine for outsourcer Capita over its own 2023 cyber-attack, evidence that the watchdog is increasingly willing to punish security failures with meaningful sums.

23andMe, for its part, continues to trade, selling DNA testing kits online under its new ownership. Founded in 2006 and floated in 2021, the company was once valued at $6bn but has never turned a profit.

For entrepreneurs, the lesson is uncomfortable but plain. Customer data is a liability as well as an asset, and as this week’s ruling shows, the bill for mishandling it can outlive the business itself.

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Amy Ingham

Amy is a newly qualified journalist specialising in business journalism at Business Matters with responsibility for news content for what is now the UK’s largest print and online source of current business news.

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Alinta signs Scarborough gas deal with LNG Japan

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Alinta signs Scarborough gas deal with LNG Japan

Alinta Energy has struck an agreement to buy 30 petajoules of gas from a Japanese consortium that owns a stake in Woodside’s Scarborough project.

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