Many are complaining they’re unable to make any payments this afternoon using their online banking apps
Lloyds Bank and Halifax customers are unable to make payments this afternoon (Wednesday) as the apps associated with their banks are experiencing an outage.
Issues with online banking apps have seen many complaining they’re unable to use their online payment option. The majority of reports are relating to the Lloyds and Halifax banking apps, with some users struggling to log in.
Other reports are relating to online banking, according to Downdetector. A Downdetector graph showed a huge spike in complaints from Lloyds customers at around 11am.
The majority of complains coming from London, Belfast and Cardiff, while customers in Liverpool, Newcastle, Birmingham and Manchester are also facing significant disruption.
“Can’t use cards, online banking and app, what’s is going on, need to pay for something and I can’t,” one user said.
Another added: “Can’t buy any lunch on my only break in work today.”
Another fumed: “Trying to sell a car, can’t access my account to accept bank transfer, what a useless bank!!”
Lloyds say on X, formerly Twitter: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.”
Halifax told its customers: “We’re aware some customers are having issues with our app and online banking. We’re really sorry about this. We’re working hard to fix it and will let you know as soon as we’re back to normal.”
Halifax and Lloyds are experiencing simultaneous outages because they’re both owned by Lloyds Banking Group. This means they share the same digital infrastructure and servers, so both Halifax and Lloyds customers will be reporting issues with their online banking services.
Consumers are not automatically entitled to compensation in these circumstances, reports The Mirror.
It depends on how badly the outage has affected you. For example, if it made you miss a bill or it affected your credit score.
It also depends on how long the service disruption lasts for and how quickly the bank worked to resolve it. If you’re considering making a complaint, you should gather evidence about how the service issues affected you and for how long.
Make sure you get your complaint in writing, so you have a paper trail.
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