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10 Best Customer Service Software for Growing Businesses

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10 Best Customer Service Software for Growing Businesses

More customers usually means more conversations, but volume is only part of the problem. Support requests may need to move between departments, customer information may live in different systems, and managers need better visibility into response times and recurring issues.

Customer service software can bring these processes together. Here are 10 platforms businesses can consider as their support operation grows.

1. Hiver

Hiver is built for customer service teams that need to manage complex requests across multiple channels and departments.

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Rather than treating support as a series of isolated tickets, Hiver brings conversations, teams, and connected business tools into one workspace. Support teams can assign owners, prioritize requests, collaborate with colleagues, and maintain context when an issue moves between departments.

Its AI capabilities are also designed for more than simple FAQ automation. AI Agents can investigate requests, follow defined procedures, and take actions across connected systems. AI Copilot can support human agents by finding information, reviewing similar tickets, suggesting next steps, and drafting replies.

That combination makes Hiver an option for growing teams that need customer service software to support both human agents and increasingly automated workflows.

2. Help Scout

Help Scout is a popular option for businesses that want customer support software without an overly complicated implementation.

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Its shared inbox gives teams a centralized place to manage customer conversations, while additional tools support knowledge bases, reporting, and customer information.

It can be a practical fit for growing teams that want to introduce more structure to support without building an especially complex service operation.

3. Zoho Desk

Zoho Desk can be particularly useful for companies already using products within the Zoho ecosystem.

It provides core help desk features such as ticket management, automation, reporting, and multichannel support. Connections with other Zoho applications can also help businesses bring customer service closer to sales, marketing, and other operational processes.

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4. Gorgias

Gorgias is particularly focused on ecommerce customer service. Its platform allows online businesses to bring customer conversations into a centralized support environment.

For ecommerce teams, integrations with store and customer data can help agents access relevant information while handling questions about orders, products, and customers.

5. LiveAgent

LiveAgent provides a broad range of customer service features, including ticketing, live chat, call center functionality, and other communication channels.

This makes it worth considering for businesses that are moving beyond email-based support and want to bring multiple customer contact points into one platform.

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6. HappyFox

HappyFox provides help desk functionality for businesses looking to organize and automate their support operations.

Features such as ticket management, workflows, reporting, and knowledge management can help growing teams establish consistent processes as customer volume increases.

7. Kustomer

Kustomer is designed around customer-centric service. Instead of focusing exclusively on individual tickets, it gives agents a broader view of customer interactions.

This approach can be helpful for businesses where the quality of support depends on understanding the customer’s previous conversations and history.

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8. Missive

Missive combines shared inboxes with team collaboration. This can make it useful for growing teams where customer conversations frequently require input from multiple people.

Rather than moving every internal discussion into a separate application, teams can collaborate around customer conversations within the same environment.

9. Freshservice

Freshservice is designed primarily around IT service management, but its service-oriented workflows can be relevant for organizations that need structured request management across internal teams.

Its focus on workflows, automation, knowledge management, and service processes can help organizations formalize operations as they become more complex.

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10. Intercom Alternatives

Businesses looking for customer service software have a wide range of platforms beyond the most established names in the market.

Depending on the support model, alternatives can include dedicated help desks, shared inbox platforms, ecommerce support tools, and AI-focused customer service platforms. The important factor is matching the platform to the complexity of the team’s actual workflow rather than selecting software based solely on brand recognition.

What should growing businesses look for?

Growth changes what a support team needs from its software.

A tool that works for five agents may become difficult to manage when the team has several departments, multiple channels, and hundreds or thousands of customer interactions.

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Look for software that offers:

Centralized conversations

Customer requests should be easy to find and manage regardless of where they originate.

Clear ownership

Every request should have a clear owner, status, and priority so customers do not get lost between teams.

Cross-team collaboration

Support often involves departments outside customer service. The software should make it easy to involve the right people without losing the original context.

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Automation

Routing, notifications, repetitive updates, and other manual tasks can consume significant amounts of agent time as volume increases.

Useful AI

AI can help with more than answering basic questions. Consider whether it can assist agents with research, drafting, classification, workflows, and more complex requests.

Analytics

Growing teams need to understand more than how many tickets they closed. Reporting should help managers identify recurring problems, bottlenecks, response trends, and opportunities to improve service.

The right customer service platform should give a growing business more control over its support operation without adding unnecessary complexity.

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China making progress on finalizing Boeing purchases announced in May

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Paramount reportedly nears settlement with states suing to block WBD takeover

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DOJ clears Paramount Skydance acquisition of Warner Bros. Discovery

Paramount Skydance Corp. has reportedly reached a settlement with the states seeking to block its proposed takeover of Warner Bros. Discovery Inc., clearing the way for a historic Hollywood merger. 

California Attorney General Rob Bonta led a group of state attorneys general who filed a lawsuit challenging the massive $111 billion deal that was initially expected to close during the third quarter of this year. 

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“After a frenzied weekend of negotiations, $PSKY and state AGs have agreed to a settlement framework and an official deal announced this morning,” FOX Business Network senior correspondent Charlie Gasparino reported on Monday

PARAMOUNT-WBD MERGER ON HOLD AFTER JUDGE GRANTS TEMPORARY RESTRAINING ORDER

Paramount

Paramount Skydance Corp. has reportedly reached a settlement with the states seeking to block its proposed takeover of Warner Bros. Discovery Inc. (Eric Thayer/Bloomberg via Getty Images)

Gasparino added that Paramount will make a commitment to movies in California and the U.S., keep the company headquarters in California and distribute 30 movies a year. CNN will have an “independent editorial structure,” according to Gasparino. 

Paramount and Bonta’s office did not immediately respond to requests for comment. 

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Bloomberg, The New York Times and the Wall Street Journal have also reported a looming settlement. 

WARNER BROS DISCOVERY SHAREHOLDERS APPROVE PARAMOUNT SKYDANCE DEAL

New Paramount CEO David Ellison

Paramount CEO David Ellison. (Charly Triballeau/AFP via Getty Images)

The Justice Department (DOJ) announced earlier this year it has closed its antitrust investigation into Paramount Skydance’s proposed acquisition of WBD, concluding the transaction is not likely to harm competition or American consumers.

The Antitrust Division said its eight-month review examined more than 2 million documents and found the deal could strengthen competition across the media and entertainment industry, including in streaming video, traditional television and theatrical film distribution. However, state attorneys general retain independent authority under antitrust laws. 

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Paramount CEO David Ellison, the son of billionaire Oracle co-founder Larry Ellison, took control of Paramount last year when Skydance Media and Paramount Global completed an $8 billion merger. Adding WBD to his portfolio would make the younger Ellison one of Hollywood’s most powerful people.

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This is a developing story. Please check back for updates.

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Crypto And Crypto Stocks Surge

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Market Brief: What’s Driving Near Protocol’s Surge? (NEAR-USD)

Crypto And Crypto Stocks Surge

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3 Stocks Under $6 to Buy in the Fall

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3 Stocks Under $6 to Buy in the Fall

I won’t bury the lede. Low prices come with high risks on Wall Street. I’ll be diving into some of the market’s more compelling stocks with single-digit price tags, but there’s often a price to pay, given how low the price can be. Investing in low-priced stocks often means being in the market alongside speculators or less-experienced investors who misinterpret a rock-bottom share price as an opportunity rather than weighing the ugly circumstances that got us here.

Who do I like here, as summer blends into autumn? I think that Archer Aviation (NYSE: ACHR), StubHub Holdings (NYSE: STUB), and Snap (NYSE: SNAP) are interesting stocks for those willing to stomach the risks. Let’s take a closer look at these three stocks trading under $10 apiece.

Missed Nvidia in 2009? This Rare Signal Is Flashing Again. In 2009, a “Double Down” signal flashed for a little-known chipmaker called Nvidia. For the first time in years, that same “Total Conviction” signal is flashing for a company 1/100th the size of Nvidia. Continue »

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Image source: Getty Images.

1. Archer Aviation: $5.26

Archer Aviation stock seems to be flying low these days. The developer of the emerging electric vertical takeoff and landing (eVTOL) aircraft industry has seen its shares fall by 30% this year, even as its next-gen Midnight aircraft nears open availability.

Archer kicked off what it calls the No Roads flight tour two weeks ago, flying its aircraft between destinations ahead of a widespread launch in the coming years. The limitations are real in terms of passenger and weight capacity, as well as the distance that can be traveled. However, it won’t be long before premium air taxi services take passengers from metropolitan airports with notorious street traffic into city centers in a fraction of the time cabs, rideshare services, and mass transit can.

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Archer has struck what could be lucrative deals with commercial airlines and military partners. It’s already closing in on its opportunity to shine on the largest stage as the official air taxi provider for the 2028 Olympic Games in Los Angeles, now just two summers away.

Yes, it’s losing money. It’s hard to make money when you’re not making revenue. However, analysts expect this business to take off and fly high once it gets off the ground, literally and figuratively. Here’s how analyst revenue targets see the business jumping 150-fold in just the next four years:

  • 2026: $15 million

  • 2027: $143 million

  • 2028: $511 million

  • 2029: $1.39 billion

  • 2030: $2.25 billion

A lot can happen between now and when it hits these beefy milestones, but its balance sheet is built for the market turbulence. Archer’s market cap, just above $4 billion, gets whittled down to an enterprise value of $2.6 billion when you factor in its $1.6 billion in cash.

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Padel activewear: PALAIR founder Sarah Horrocks

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Padel activewear: PALAIR founder Sarah Horrocks

Sarah Horrocks is the founder of PALAIR, a London-based brand making premium padel and activewear for women and men, designed to be worn on and off the court.

The company took the label to the US in March 2025 with a week of events in Miami built around The Show Miami trade fair, according to its own announcement. Last month she was at the Sci-Mx Padel Series at Manchester Padel Club in Stockport, where she was reported as heading up the Padel Foundation, a registered charity working to bring the sport to communities that need it most. She tells Business Matters how a sport she discovered in 2023 became a business, and why a background in recruitment has proved more useful than she expected.

What do you currently do at PALAIR?

I am the Founder and CEO, responsible for driving the vision, strategy and growth of the brand. I am very hands-on, as I am running the brand solo.

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My role spans product, brand positioning, partnerships, marketing and commercial growth. As a very early-stage company, I am involved in everything from the big picture strategy to the day-to-day detail, building the brand and creating opportunities for long-term growth.

I have found this extremely useful for understanding the whole business, and the challenges and opportunities within each area.

What was the inspiration behind your business?

The inspiration really came from my own lifestyle. I fell in love with padel in 2023 when I discovered the sport at my local tennis club, and I am someone who practically lives in activewear unless I am going out in the evening.

I always felt there was a gap. I loved the comfort and functionality, but I did not always want to look like I was dressed for the gym.

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I wanted to create something that brought those two worlds together: pieces you can genuinely move and play in, but that also feel stylish and considered enough to become part of your everyday wardrobe. The idea was to take you from the court into the rest of your day without feeling like you need to change.

Who do you admire?

I do not think there is one individual person I would say I admire. I am inspired by lots of people, but I really admire anyone who works incredibly hard for what they want, and especially women who genuinely support and champion other women.

Since starting this business, I have experienced first hand how generous people can be with their time, advice and support. I have had people help me when they absolutely did not have to, simply because they wanted to see me succeed, and I will always be incredibly grateful for that.

I suppose those are the people I admire most: the ones who work hard for their own success but still make the time to lift others up along the way. As I grow the business, I would love to be able to do the same for others.

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Looking back, is there anything you would have done differently?

Absolutely, but I think that is part of building any business, especially in an industry you are learning as you go. I am hoping I will look back and laugh at some of the things that have happened. There are definitely decisions I would make differently now, simply because I know more than I did when I started.

Building a fashion brand has taught me that there is a huge difference between having a great idea and actually bringing it to life. You make decisions, some work and some do not, and you learn very quickly from both.

I am also very conscious that I am still building the business, and I certainly do not feel like I have “made it” yet. Ask me again in a few years and I am sure I will have a much longer answer.

What defines your way of doing business?

Hard work and relationships are probably at the heart of it. I really believe in treating people well and building genuine, long-term relationships, whether that is with customers or the people I work with.

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I am also very intentional about having high standards. If I am going to put my time, energy or name behind something, I want it to be done properly. I care about the details, I am not afraid to challenge people, and I want to work with people who have that same drive to make something the best it can be.

I will always expect a lot from the people around me, because that is what I put in myself, and I want to share the journey with those people.

What advice would you give to someone starting out?

Just go for it. I had no experience in either the fashion or sports industry when I started. My background was in recruitment, so there was a huge amount I did not know, and I am still learning every day. I quickly realised that you do not have to have all the answers at the beginning. You learn so much by actually doing it.

What I did have were transferable skills. Recruitment taught me how to build relationships, network, communicate with people and not be afraid to pick up the phone and ask for help. Those skills have been invaluable in building the business.

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I think sometimes we all focus too much on the experience we do not have, rather than recognising what we can bring from somewhere else. I still do not feel ready some days and I have made mistakes, but I think that would happen even if I had industry experience, and that is all part of it.

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First Majestic Silver Corp: $1 Billion Treasury Could Facilitate More Merger Activity (AG)

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This article was written by

Bob Kirtley has traded options and stocks since 1980. Bob Kirtley spent many years working on Oil projects including some in Alberta, such as the tar sands installations in Fort McMurray. He lived and worked in many different countries, as that is the nature of the construction business. Planning and cost control are key to a projects success and he tries to apply those disciplines on a daily basis when dealing with investments. His training in such areas as SWOT and Risk analysis can be applied from time to time. His qualifications include being chartered in the United Kingdom, which is similar to that of a Professional Engineer in Canada, along with a Masters Degree in Project Management from South Bank University, London, England. He has been working for a number of years on a full time basis representing a group of investors in England.

Analyst’s Disclosure: I/we have a beneficial long position in the shares of AG, PAAS, EXK, SVM, DSVSF either through stock ownership, options, or other derivatives. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.

Seeking Alpha’s Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.

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Why I Like Micron Better Than Nvidia (NASDAQ:MU)

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XNTK: Technology Dashboard For June

This article was written by

I have been managing investments for over eight years in capital markets. By qualification I am a CFA Charter holder. I primarily look for discrepancies between the price and value of a security. With a focus on first-principal mindset, I try breaking down ideas into their core- most tangible parts, affecting the theses while deliberately avoiding the non-significant matter into crowding the analysis. If you like my ideas or frameworks, reach out via email/message for more granular and concentrated- portfolio level specific investment researches and ideas. I am at prakhar@shrihittruealphacapital.com.

Analyst’s Disclosure: I/we have no stock, option or similar derivative position in any of the companies mentioned, and no plans to initiate any such positions within the next 72 hours. I wrote this article myself, and it expresses my own opinions. I am not receiving compensation for it (other than from Seeking Alpha). I have no business relationship with any company whose stock is mentioned in this article.

Readers are advised to fact-check thoroughly before committing any capital to this idea; this reflects the personal views of the author and should not be pursued as formal financial or investment advice in any manner. While every effort has been made to ensure accuracy, errors may exist in the data and financial projections presented. The author is not responsible for any financial gains or losses incurred from investments made based on this content.

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Seeking Alpha’s Disclosure: Past performance is no guarantee of future results. No recommendation or advice is being given as to whether any investment is suitable for a particular investor. Any views or opinions expressed above may not reflect those of Seeking Alpha as a whole. Seeking Alpha is not a licensed securities dealer, broker or US investment adviser or investment bank. Our analysts are third party authors that include both professional investors and individual investors who may not be licensed or certified by any institute or regulatory body.

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Wegovy Maker Novo Bets on New Drugs to Combat Lilly’s Dominance

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Wegovy Maker Novo Bets on New Drugs to Combat Lilly’s Dominance

Novo Nordisk NOVO.B -7.65%decrease; down pointing triangle Chief Executive Mike Doustdar, who took over in 2025 promising to find a sustainable growth path, said the company will launch several new blockbusters over the next few years but investors aren’t yet convinced the Danish drugmaker is close to finding its next Ozempic.

Novo’s shares were down roughly 8% on Monday during the company’s investor day in London.

Copyright ©2026 Dow Jones & Company, Inc. All Rights Reserved. 87990cbe856818d5eddac44c7b1cdeb8

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Flight disruption: Airlines criticise air traffic control over second glitch in a month

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Airlines have criticised the UK’s air traffic control system after a second technical problem in two weeks caused major disruption to UK flights

EasyJet said Monday’s incident “once again calls into question the resilience” of how the service works, while Wizz Air said there was a “national confidence crisis” in National Air Traffic Services (Nats), which runs the UK’s air traffic.

The technical problem at Prestwick in Ayrshire caused disruption at airports across Scotland, Northern Ireland and northern England, delaying dozens of flights.

Nats said a “connectivity issue” was to blame for the disruption, and that it had “nothing to do” with a separate software defect at Swanwick that led to the cancellation of 2,000 flights earlier in September.

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The underlying issue causing Monday’s disruption has since been resolved, with Nats saying it was running at “full capacity” although officials warned of knock-on effects.

A spokesperson said they were now “focused on working with our customers to recover their residual delays and help get their operations back to normal”.

According to aviation analytics company Cirium, as of 13:45 BST, at least 200 flights had been cancelled or did not fly on Monday. This includes 100 flights scheduled to arrive in the UK and 99 that were due to depart from the UK.

Easyjet was the worst affected airline, with 47 of its 670 scheduled departures cancelled, while British Airways has seen 11 cancellations from its 513 scheduled departures.

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The UK Civil Aviation Authority said passengers who had flights disrupted were “unlikely” to be entitled to compensation.

It said the technical issue is “likely to be considered the result of ‘extraordinary circumstances’ under passenger rights rules”, meaning that “although passengers should be looked after by airlines, they are unlikely to be entitled to compensation for delays or cancellations that were directly caused by the incident”.

Industry representative body Airlines UK said both passengers and airlines “deserve better” service after “yet another Nats failure”.

Managing director of Wizz Air UK, Yvonne Moynihan, called for “urgent reform” of Nats, adding that she did not have confidence in its current leadership.

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When asked by BBC Radio 4’s World at One programme whether Nats chief Martin Rolfe should resign, Moynihan said: “We need to look at the leadership at the top. But more than that, what are the board of directors doing?”

Jet2 boss Steve Heapy called for “urgent and accountable” action to bolster the UK’s air traffic control infrastructure.

Ryanair reiterated its calls for Rolfe to resign, saying he had failed to deliver” either a reliable system or an effective back-up”. The latest outage affected 140 of the airline’s flights and 25,000 passengers.

British Airways said “yet another technical fault with Nats” was “disappointing”.

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Bank of Canada says new US tariffs could slash fourth quarter growth

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Bank of Canada says new US tariffs could slash fourth quarter growth

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