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AT&T Down for Hundreds on May 15 2026 as Wireless and Internet Disruptions Hit Users

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Citing regulatory uncertainty around the classification of broadband Internet, AT&T said Wednesday it will pause capital investments in 100 cities.

NEW YORK — AT&T customers across multiple states reported widespread service disruptions Friday, with hundreds of subscribers unable to make calls, send texts or access mobile data as the telecom giant faced another day of reported outages on May 15, 2026.

The outage, first flagged early Friday morning, quickly gained attention on social media and outage tracking sites after the popular account @status_is_down posted: “AT&T is reportedly down for hundreds of subscribers right now. Are you one of them?” The message included a link to a Design Taxi community forum thread titled “Is AT&T down? [May 15, 2026]” and quickly spread across platforms.

Downdetector and similar services showed spikes in user reports, primarily affecting wireless voice, text and data services. Some customers also reported issues with AT&T Internet and U-verse TV, though wireless appeared hardest hit. Reports were concentrated in urban centers and suburban areas, with users in New York, California, Texas and the Midwest among the most vocal.

Many affected subscribers described their phones displaying “SOS” or “No Service” in the status bar, preventing normal connectivity even when Wi-Fi calling was enabled. Others noted intermittent signal drops, failed app loading and delayed notifications. The timing — during morning commutes and work hours — amplified frustration for business users and families relying on reliable mobile service.

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No Immediate Official Confirmation

AT&T’s official outage status page and support channels had not issued a specific alert for a nationwide incident as of mid-morning Friday. The company’s general support article on checking for outages remained unchanged, directing users to sign in for personalized information. Past large-scale AT&T outages, including the February 2024 event that affected millions, were quickly acknowledged with public updates and root-cause explanations.

Industry observers noted that smaller, regional disruptions are common and often resolve within hours without formal statements. However, the volume of social media complaints and the timing — shortly after previous minor incidents earlier in May — fueled speculation about underlying network strain.

User Reactions and Social Media Buzz

Frustration poured out online. Customers shared screenshots of error messages and “SOS” indicators, with many tagging AT&T and demanding answers. The hashtag #ATTDown trended briefly alongside #AT&T, echoing patterns from previous outages. Some users reported switching to rival carriers’ networks or using personal hotspots as temporary workarounds.

Parents expressed concern over inability to reach children at school, while remote workers complained of dropped video calls and delayed emails. One user posted, “This is the third time this month — AT&T needs to fix whatever is going on with their towers.” Others speculated about possible maintenance or external factors such as weather or fiber cuts, though no evidence supported those theories.

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The @status_is_down account, which specializes in alerting followers to service interruptions, has helped thousands feel less isolated during similar events. Its Friday post served as an early aggregator of user experiences before mainstream media coverage emerged.

Broader Context of Telecom Reliability

AT&T, one of the largest U.S. wireless providers, has faced scrutiny over network reliability in recent years. The 2024 nationwide outage, caused by an incorrect process during network expansion, lasted hours and affected emergency services in some areas. Federal regulators and consumer advocates have pushed for greater transparency and redundancy following such incidents.

Friday’s reported problems come amid ongoing industry-wide challenges. Carriers continue upgrading to 5G Advanced and preparing for 6G, but high demand, spectrum constraints and supply chain issues for equipment can create temporary vulnerabilities. Analysts note that even minor outages generate outsized attention because mobile service has become essential infrastructure for daily life.

Competitors Verizon and T-Mobile appeared unaffected based on real-time tracking, leading some customers to question switching providers. However, experts caution that all major carriers experience periodic localized issues, and comprehensive comparisons require longer-term data.

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Troubleshooting and What Customers Can Do

AT&T recommends standard steps for users experiencing problems:

  • Restart the device and toggle airplane mode.
  • Check for software updates.
  • Test Wi-Fi calling as a workaround.
  • Verify account status through the myAT&T app or website.

For persistent issues, customers can report problems via the AT&T app or support line. The company also offers outage alerts for internet services through its customer portal.

In cases of prolonged disruption, affected users may qualify for credits or compensation under AT&T’s service guarantees, though details depend on individual plans and outage duration.

Looking Ahead

As of Friday afternoon, many reports indicated gradual restoration of service, though some areas continued experiencing spotty connectivity. AT&T has not yet released a formal statement on the May 15 incident, consistent with its handling of smaller-scale events.

The episode underscores the growing reliance on wireless networks and the frustration when they falter. For millions of AT&T subscribers, even brief interruptions disrupt work, family communication and emergency preparedness.

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While today’s outage appears limited compared to past nationwide events, it serves as a reminder of the need for robust network resilience. Carriers continue investing billions in infrastructure, but consumer expectations for near-perfect uptime have never been higher.

Users are advised to monitor official AT&T channels and outage trackers for updates. In the meantime, many are turning to alternative communication methods until full service returns. The incident, though relatively contained, highlights ongoing challenges in maintaining seamless connectivity in an increasingly wireless world.

As the day progresses, more details may emerge about the cause and scope. For now, affected customers continue sharing experiences online, hoping for swift resolution and clearer communication from the carrier. The May 15 disruption joins a growing list of reminders that even the largest telecom networks can face unexpected hurdles.

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Weight Watchers App Down for Hundreds as Users Report Sign-In Errors on May 15

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Weight Watchers App Down for Hundreds as Users Report Sign-In

NEW YORK — Weight Watchers users across the United States and parts of Europe reported widespread disruptions Friday as the popular weight-management app experienced outages affecting login, tracking and program access, leaving many unable to log meals, check points or attend virtual meetings.

The @status_is_down account on X first flagged the issue Thursday afternoon, posting: “Weight Watchers is reportedly down for hundreds of users at the moment. Are you one of them?” The alert included a link to a Design Taxi community forum thread titled “Is Weight Watchers down? [May 15, 2026]” and quickly spread as frustrated subscribers shared their experiences.

Downdetector and similar outage-tracking sites showed a sharp spike in complaints throughout the afternoon and early evening, with problems centered on sign-in failures, “something went wrong” error messages and complete loss of access to personal accounts. Some users also reported issues with the companion website and virtual workshop features.

Multiple replies to the original post confirmed the scale of the disruption. One user wrote, “Yes and it bumped me out asking me to sign back in but when I try says ‘something went wrong’ hate this.” Another simply stated, “Mines not working,” while a third noted broader connectivity problems, adding “Xbox too now.”

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The timing amplified frustration for many subscribers. Weight Watchers relies heavily on daily logging and real-time support, particularly for those in structured programs or preparing for weekend events. With many users treating the app as an essential tool for health and wellness routines, even brief outages can disrupt momentum and create anxiety around progress tracking.

Weight Watchers has not yet issued an official statement on the outage. The company’s status page and support channels remained silent as of late Friday afternoon, directing users to general troubleshooting guides. Past incidents involving the platform have typically been resolved within hours, though larger-scale disruptions have occasionally required extended fixes.

User Impact and Frustration

The outage affected a wide range of features, including food logging, activity tracking, community forums and virtual coaching sessions. For individuals in the middle of weight-loss journeys or those relying on the app for accountability, the sudden loss of access proved particularly disruptive. Some users reported being locked out mid-entry, losing partial logs or being unable to join scheduled meetings.

Social media platforms filled with similar complaints. Users expressed irritation over repeated sign-in loops and error messages, with several noting they had paid for premium subscriptions and expected uninterrupted service. The incident echoes broader frustrations with app reliability in the health and wellness sector, where users often depend on consistent access for motivation and data continuity.

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Parents and caregivers juggling family responsibilities highlighted the added inconvenience of being unable to quickly log meals or access support during busy evenings. Others shared stories of relying on the app during medical weight management or post-surgery recovery, underscoring the practical importance of reliable service.

Broader Context of App Reliability

Weight Watchers, rebranded as WW in recent years, has faced growing competition from newer apps and platforms offering similar tracking tools. The company has invested heavily in digital transformation, expanding virtual offerings and integrating AI-driven coaching features. However, like many tech-dependent services, it remains vulnerable to backend issues, server overloads or third-party integration problems.

This is not the first time Weight Watchers has experienced outages. Similar incidents have occurred during peak usage periods, such as New Year’s resolution seasons or major program launches. Industry experts note that health apps often see usage spikes in the evenings and on weekends, times when support teams may be limited.

The current disruption arrives as the company continues navigating post-pandemic shifts in consumer behavior. Many users have embraced hybrid models combining app tracking with in-person or virtual workshops. Any interruption in digital access can therefore ripple into overall program satisfaction and retention.

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Possible Causes and Technical Insights

While Weight Watchers has not commented publicly, common causes for such outages include server maintenance, unexpected traffic surges, database synchronization issues or problems with authentication systems. The repeated “something went wrong” messages reported by users often point to backend authentication or API failures rather than widespread internet issues.

Experts suggest the problem may stem from high concurrent usage or a recent update rollout that introduced unforeseen bugs. Weight Watchers has been rolling out enhanced features, including improved recipe integration and personalized coaching tools, which could strain systems if not fully optimized.

Users attempting basic troubleshooting steps — restarting apps, clearing cache, or trying alternative devices — reported limited success, further indicating a server-side rather than local issue.

What Users Can Do

Weight Watchers recommends standard troubleshooting for affected subscribers:

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  • Force-close and reopen the app
  • Check for app updates in the App Store or Google Play
  • Try accessing via the website on a desktop or laptop
  • Use Wi-Fi instead of cellular data to isolate network-specific problems
  • Clear app cache and data if on Android devices

For persistent issues, the company directs users to contact customer support through the app or website once service resumes. Premium members may qualify for credits or extensions on subscription periods affected by outages, though details depend on individual account terms.

Many users turned to alternative tracking methods temporarily, including manual journaling or competitor apps, while awaiting restoration. Some communities on Reddit and Facebook offered workarounds and shared progress updates to maintain accountability during the disruption.

Company Response and Future Outlook

Weight Watchers has built its modern identity around digital accessibility and community support. Outages like this one test user loyalty and highlight the need for robust infrastructure as the company expands its technological offerings. Industry observers expect the company to provide a detailed post-incident explanation once service fully restores, potentially including compensation for affected subscribers.

The incident also serves as a broader reminder of reliance on digital health tools. As more people incorporate apps into wellness routines, expectations for uptime and reliability continue to rise. Companies in the space are investing heavily in redundancy and monitoring to prevent similar disruptions.

For now, affected users continue monitoring official channels and outage trackers for updates. Many expressed hope for quick resolution, particularly those in the middle of structured programs or facing upcoming health milestones.

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The Weight Watchers outage joins a growing list of recent service disruptions across popular apps and platforms, underscoring the challenges of maintaining seamless digital experiences at scale. While temporary, these incidents highlight how deeply integrated technology has become in daily health and lifestyle management.

As Friday evening progressed, some users reported gradual improvement, though others continued experiencing issues. The company is expected to provide further updates as it works to restore full functionality and address any lingering problems.

In the meantime, subscribers are encouraged to use alternative methods for tracking and to reach out to support once systems stabilize. The episode, though disruptive, also fostered a sense of community among users sharing similar frustrations and offering mutual encouragement during the outage.

Weight Watchers has built a global brand around support and progress. Today’s technical difficulties tested that promise for many, but the company’s history suggests a strong focus on resolving issues and retaining user trust once service returns to normal. For millions relying on the platform daily, the swift restoration of access remains the immediate priority.

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SAIL Q4 Results: Cons PAT surges 47% YoY to Rs 1,835 crore, revenue rises 5%

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SAIL Q4 Results: Cons PAT surges 47% YoY to Rs 1,835 crore, revenue rises 5%
Steel Authority of India (SAIL) reported a consolidated net profit of Rs 1,835 crore in the March-ended quarter versus Rs 1,251 crore in the year ago period, a 47% YoY growth. The profit after tax (PAT) is attributable to the owners of the parent.

The state-run company posted a revenue growth of 5% to Rs 30,813 crore in Q4FY26 versus Rs 29,316 crore posted in the corresponding quarter of the previous financial year.

The company’s bottom line surged by a whopping 391% on a sequential basis versus Rs 374 crore in Q3FY26 while the topline grew 13% quarter-on-quarter versus Rs 27,371 crore posted in the October-December quarter of FY26.

The company’s board also recommended a final dividend of Rs 2.35 per equity share for the financial year 2025-26. The final dividend for FY26 will be paid within 30 days from the date of approval by the shareholders in the upcoming Annual General Meeting (AGM).

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On the standalone basis, the PAT stood at Rs 1,680 crore versus Rs 1,178 crore, up 43% YoY while sales in the quarter under review, stood at Rs 30,541 crore versus Rs 29,121 crore, rising by 5%.


The Earnings Before Interest, Taxes, Depreciation and Amortisation (EBITDA) stood at Rs 4,762 core versus Rs 3,781 core in the year ago period. It stood at Rs 2,630 crore in Q3FY26.
For full financial year, the standalone PAT stood at Rs 3,233 crore in FY26 versus Rs 2,148 crore in FY25 while sales turnover in the same period stood at Rs 1,09,966 crore in the same period compared to Rs 1,01,716 crore in FY25. On the crude steel production outlook, the company said that steel production has been coming down every year barring 2023 where marginal increase was witnessed. The first 3 months of the current year have also seen the production falling by 2.3 over CPLY with China registering degrowth of 4.6% despite marginal increase in production in Rest of the World (RoW).

(Disclaimer: The recommendations, suggestions, views, and opinions given by the experts are their own. These do not represent the views of The Economic Times.)

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American Hotel Income Properties REIT LP Common Units (HOT.UN:CA) Q1 2026 Earnings Call Prepared Remarks Transcript

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

Operator

Good morning, and welcome to American Hotel Income Properties REIT LP’s First Quarter Results Conference Call. [Operator Instructions] Before beginning the call, AHIP would like to remind listeners that the following discussions will include forward-looking information within the meaning of applicable Canadian securities laws, which forward-looking information is qualified by the statement.

Comments that are not a statement of fact, including projections of future earnings, revenues, income and FFO are considered forward-looking. Participants on this call should not place undue reliance on such information, which is provided based on management’s expectations and assumptions as of the date of this call. AHIP does not undertake any obligation to publicly update such information to reflect subsequent events or circumstances, except as required by law.

On this call, AHIP will discuss certain non-IFRS financial measures. For the definition of these non-IFRS financial measures, the most directly comparable IFRS financial measure and a reconciliation between the two, please refer to their MD&A. Reference to prior year’s operating results are in comparison of AHIP’s portfolio of 31 properties results in that period versus the same properties results today. All figures discussed on today’s call are in U.S. dollars, unless otherwise indicated. Discussing AHIP’s performance today are John O’Neill, Executive Officer; Bruce Pittet, Chief Operating Officer; and Travis Beatty, Chief Financial Officer.

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I’ll now turn the call over to John O’Neill, Chief Executive Officer.

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Heathrow rival could lead expansion, watchdog says

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Heathrow rival could lead expansion, watchdog says

The aviation watchdog is considering new rules for Heathrow ahead of its possible expansion.

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Bapcor Limited (BAPCF) Discusses Turnaround Progress, Trading Update, and Impact of Global Events Transcript

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OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

Bapcor Limited (BAPCF) Discusses Turnaround Progress, Trading Update, and Impact of Global Events May 13, 2026 7:30 PM EDT

Company Participants

Chris Wilesmith – CEO, MD & Director
Karen McRae
Kim Kerr – Chief Financial Officer

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Conference Call Participants

Craig Woolford – MST Financial Services Pty Limited, Research Division
Sam Teeger – Citigroup Inc., Research Division
Wei-Weng Chen – RBC Capital Markets, Research Division
Andrew Hodge – Canaccord Genuity Corp., Research Division
James Bales – Morgan Stanley, Research Division
Angus Hewitt – Morningstar Inc., Research Division

Presentation

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Operator

Thank you for standing by, and welcome to the Bapcor Limited Turnaround and Trading Update. [Operator Instructions]. I would now like to hand the conference over to Mr. Chris Wilesmith Chief Executive Officer and Managing Director. Please go ahead.

Chris Wilesmith
CEO, MD & Director

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Thank you, Ashley. Good morning, all, and thank you for making the time. Well, it is undoubtedly seen the update that we’ve released to work the market. That’s really pleasing about to talk about the things that we’re actually seeing in the business starting to emerge, but we thought it was absolutely appropriate to reach out and to update the market on also the impacts that are being felt from what’s happening globally.

The announcement very clearly has given you a sense of the momentum change from the turnaround announcement. Notwithstanding 2 days after that, the global impact started occurring from the war in the Middle East. I wanted to really give you a sense of the actions that we talked about and have started taking in the business, having a material impact on the performance in each of the trading divisions.

You’ll see that in the actual announcement that we provided very clearly, the difference in the momentum that we’re seeing post starting the very early introduction of these initiatives across the

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Chinese EVs are coming to Canada, and dealers are eager to sell them

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Chinese EVs are coming to Canada, and dealers are eager to sell them
Canada's pursuit of Chinese EVs: Here's what to know

HALIFAX, NOVA SCOTIA — Michael MacGillivray sees the arrival of Chinese electric vehicles in Canada as a potential game changer.

“I think it is going to a be a huge eye opener,” said MacGillivray, who oversees 10 dealerships in Nova Scotia and New Brunswick, Canada. 

As the CEO of Century Auto Group and SIGMA Auto Group, MacGillivray is working to become one of the dealers in the country who will sell imported Chinese EVs. In April, he went to the Beijing Auto Show with other dealers from Canada to establish relationships with Chinese automakers and get a feel for the cars and SUVs they could eventually export to his country.

“When I was in China, I was very impressed by the Chinese vehicles,” he said. “They have materials that are second to none. Their styling is impressive. The ride is very impressive.”

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Not everyone likes the idea of Canada allowing the sale of EVs imported from China.

The Canadian Vehicle Manufacturers’ Association said the decision to allow the sale of Chinese-made EVs was deeply concerning.

President Donald Trump is even more harsh, calling the move “a disaster.” U.S. Transportation Secretary Sean Duffy posted on X, “Canada will live to regret the day they let the Chinese Communist Party flood North America with their EVs.”

Officially, Canada is allowing just 49,000 Chinese-made EVs to be imported for retail sales annually at a tariff rate of 6.1%, a fraction of the 100% tariff that is in place for all other vehicles China would export to Canada. 

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That lower tariff for EVs has convinced Chinese automakers it’s time to set up dealerships.

“We received nearly 400 inquiries from different dealers across Canada who are very interested and excited to represent any of these Chinese brands,” said Farid Ahmad, CEO of DSMA, an auto dealership broker in suburban Toronto. 

Ahmad is connecting dealers with Chinese automakers like BYD, Geely and Chery.

“I think from their perspective it gives them a foothold in the North American market,” he said.

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General Motors, Ford, Toyota and Hyundai sell the most vehicles in Canada, according to S&P Global. Last year, industry sales topped 1.9 million vehicles, slightly more than all of the vehicles sold in California in 2025.

Limiting the number of China EV sales with a low tariff to just 49,000 vehicles is one way for Canadian leaders to put guardrails on allowing the Chinese to enter Canada’s auto market. 

“They’re being careful in terms of how much volume is being allowed in,” said Michael Robinet, vice president of forecast strategy for S&P Global Mobility, an automotive industry consulting firm. “Anywhere between 3% to 5% of the market is sizable but, nonetheless, not something that will change the competitive dynamic significantly.”

On the streets of Nova Scotia, Canadians told CNBC they are curious and eager to have the chance to buy electric models from China.

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“I think they will destroy the market in a good way,” said Canadian Patrick Hunt.

“So, definitely more chances, more options for people to choose different vehicles,” Canadian Daniel Haim said, “With what’s going on with gas prices, I think that it’s going to work out well for any Chinese manufacturer coming here, especially with electric vehicles.”

Choose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.
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LeBron and Bronny James Future Uncertain for 2026-27 Lakers Season

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Lebron James #23 of Team LeBron reacts against Team Durant in the 70th NBA All-Star Game at State Farm Arena on March 07, 2021 in Atlanta, Georgia.

LOS ANGELES — As the Los Angeles Lakers regroup following their second-round playoff exit, one of the NBA’s most compelling storylines remains unresolved: whether LeBron James and his son Bronny James will share the court again in purple and gold during the 2026-27 season.

LeBron James, 41, has not yet committed to his playing future after completing a two-year, $101 million contract that paid him approximately $52.6 million in 2025-26. Multiple reports indicate mutual interest between James and the Lakers in continuing their partnership, but significant salary cap constraints, the team’s roster construction around Luka Dončić and Austin Reaves, and James’ own reflections on his career make a return far from guaranteed.

Bronny James, 21, enters the final guaranteed year of his four-year rookie contract in 2026-27. The Lakers hold a team option for 2027-28, giving them control over his immediate future regardless of his father’s decision. Bronny has shown steady improvement in his second season, earning consistent bench minutes and proving himself as a legitimate NBA contributor on both ends of the floor.

LeBron’s Free Agency Decision Looms Large

James exercised his player option last offseason but now heads into unrestricted free agency. While the Lakers have expressed desire to keep him, cap mathematics and roster fit will play major roles. Reports suggest LeBron is seeking a deal that allows contention while providing financial security, possibly in the $40-50 million range annually if he returns to Los Angeles.

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Sources close to James indicate he plans extensive family discussions before deciding. Cleveland, Golden State and other contenders have been mentioned as potential landing spots if he leaves, though many insiders believe he prefers to finish his career with the Lakers if the supporting cast justifies it. Retirement also remains an option, with prediction markets giving it roughly a 25 percent chance before next season.

Bronny’s Development and Role

Bronny has carved out a role as a versatile guard off the bench. In 2025-26, he averaged improved numbers while splitting time between the Lakers and the G League affiliate. His defensive instincts, athleticism and growing confidence have earned praise from coach JJ Redick and teammates.

Even if LeBron departs, the Lakers appear committed to Bronny’s development. Executives have described plans to make him a regular rotation player in 2026-27, viewing him as a long-term piece rather than solely a marketing asset tied to his father. His partially guaranteed deal for next season gives the team flexibility, but early indications suggest they want to keep him.

Father-Son Legacy on the Line

The possibility of LeBron and Bronny playing together for another season carries historic weight. They became the first father-son duo to share an NBA court in 2024, creating unforgettable moments that transcended basketball. Another year together would extend that unique chapter, potentially including deeper playoff runs with an improved supporting cast.

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However, LeBron’s decision will likely prioritize winning and family considerations over continuing the father-son narrative. If he retires or joins another team, Bronny’s path stays with the Lakers, where the organization sees long-term value in his growth independent of his famous last name.

Lakers Roster and Front Office Strategy

General manager Rob Pelinka faces a complex offseason. With Dončić and Reaves locked in as foundational pieces, the Lakers must balance veteran leadership, youth development and cap flexibility. Re-signing LeBron would require creative maneuvering, possibly involving salary reductions or roster trimming.

Bronny’s future appears more secure. Even without his father, the Lakers view him as a developmental guard with upside in a modern NBA that values versatility and defense. His improvement trajectory suggests he could earn a second contract if he continues progressing.

Fan and League Reaction

Lakers fans remain divided. Many hope for one more season of the James duo, viewing it as a sentimental and marketable story. Others prioritize contention and question the wisdom of roster decisions driven by family ties. League-wide, executives watch closely as the situation could influence free agency and trade markets.

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Analysts predict LeBron will ultimately decide based on competitive fit and family input. Bronny, meanwhile, focuses on earning his place through performance rather than legacy. Their shared journey has already produced historic milestones, but the 2026-27 season may mark the final chapter — or the beginning of Bronny’s independent NBA story.

As training camp approaches later this year, clarity on LeBron’s future will shape the Lakers’ direction. For now, the possibility of another father-son season in Los Angeles remains alive but uncertain, adding intrigue to an already compelling NBA offseason. The basketball world watches closely as one of the sport’s most unique family legacies approaches its next crossroads.

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Earnings call transcript: NeoVolta’s Q3 2026 results miss forecasts

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Earnings call transcript: NeoVolta’s Q3 2026 results miss forecasts

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What will be the impact of AI on employment

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The best workers will not be those who pretend AI does not exist, nor those who use it uncritically.

ChatGPT.(Image: Getty Images)

Despite all the noise around artificial intelligence, one of the most important questions that is still difficult to answer is whether AI is actually taking people’s jobs in the labour market.

A new report from Anthropic, the company behind Claude, concludes that there is no clear evidence that AI has led to a rise in unemployment among the workers most exposed to it, but there are early signs that hiring in some AI-exposed occupations may already be slowing for younger workers.

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That distinction matters because, for much of the past two years, the debate about AI and employment has been between those who believe it will unleash a productivity revolution and those who fear a wave of white-collar automation, with millions of workers displaced by systems that can write, code, analyse, and communicate at ever-increasing speed.

Author avatarDylan Jones-Evans

Author avatarDylan Jones-Evans

The truth, as usual, is much more complicated, and what makes the Anthropic report interesting is that it goes beyond what AI could theoretically do. In other words, just because AI can help complete a task doesn’t necessarily mean that task is being automated in the workplace.

As we all know, businesses do not change overnight, as software has to be integrated, managers have to trust it, employees have to use it, customers have to accept it, legal and regulatory issues have to be addressed, and human judgement still has to be applied. In many cases, the technology may be available long before the organisation knows how to use it

So Anthropic has looked not only at where AI is theoretically capable of undertaking tasks, but also at where it is already being used in real, work-related and more automated ways. That gives a clearer picture of where the labour market may be heading and, crucially, shows that AI is still far from reaching its full theoretical capability.

That should calm some of the more dramatic predictions of immediate mass unemployment, but it should not make us complacent, especially given that the occupations with the highest observed exposure include computer programmers, customer service representatives, data entry workers, medical records specialists, market research analysts, sales representatives, financial analysts and software quality assurance analysts.

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That is a revealing list because it is not only about repetitive manual work or low-skilled occupations, but also about office and administrative work, and some of the professional tasks that have traditionally formed the first rung of the career ladder for graduates and younger workers. And that may be where the real challenge begins.

The report does not find a clear increase in unemployment since the launch of ChatGPT, but it does find suggestive evidence that young workers aged 22 to 25 are becoming less likely to start jobs in highly exposed occupations.

That is not the same as mass layoffs, but it could be just as significant over time as AI may not appear in the economy as a wave of redundancies, but rather in the guise of fewer junior hires, a trimmed graduate intake, or an entry-level customer service or analyst position that disappears before anyone notices it has gone.

That matters because the first job is not simply a job but is where people learn how work actually works, develop judgement, confidence, habits, networks and commercial understanding, and begin to turn qualifications into experience. If AI weakens that first rung, the consequences could be profound.

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This is especially relevant for Wales, where we already face long-standing challenges around productivity, graduate retention, and access to high-quality professional opportunities outside the strongest labour markets. If AI accelerates the advantage of firms and places that adopt it quickly, then the gap between leading and lagging economies could widen.

Larger firms with the skills, capital and management capacity to integrate AI properly may become more productive, while smaller firms that lack the time, confidence or support to adopt it may fall further behind. Graduates in places with strong professional labour markets may still find routes into work, while those in weaker economies such as Wales may find opportunities narrowing.

With a new Welsh Government in place for the next four years, dealing with this issue could be nation-changing and there is an urgent need to understand where AI exposure is greatest in our own economy, which occupations are most vulnerable, which businesses are using AI to improve productivity and which young people are being prepared for a labour market that is already shifting beneath them.

The best workers will not be those who pretend AI does not exist, nor those who use it uncritically, but those who can ask better questions, interpret better answers, spot mistakes, understand customers, and turn information into action. The same applies to businesses, where the biggest opportunity for SMEs is not replacing people but reducing administration, improving sales processes, strengthening customer communication, and freeing owners and staff to focus on higher-value work.

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Yet that will not happen automatically as badly used AI will simply produce bad work faster, creating poor marketing, shallow analysis and false confidence, while the firms that benefit will be those that combine technology with good management.

That has always been the real productivity challenge and for Wales, the choice is clear. We can either treat AI as another distant technological fashion, something discussed by academics but not embedded in economic policy, business support or education, or we can recognise that the country cannot afford to lose more of its talent, ambition or productivity potential, and treat it as one of the defining economic issues of the next decade and do something to maximise the opportunity it presents.

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Slideshow: Providing flexibility with frozen foods

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Slideshow: Formulating fresh condiment innovations

The frozen foods sector is growing with convenient meals and novelties.

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