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An air traffic control system failure that sparked widespread travel chaos earlier this month was caused by a “software defect”, the UK’s National Air Traffic Services (Nats) has said.

The failure led to more than 2,000 flights being cancelled and hundreds of thousands of passengers affected, with some sleeping on airport floors or getting stuck overseas.

Flights in and out of the UK’s main airports were affected, including Heathrow, Gatwick, Luton and Glasgow.

The incident prompted questions over the resilience of Nats’ systems, and some airlines questioned the position of its chief executive Martin Rolfe.

The government had previously ruled out a cyber attack, and last week the Ministry of Defence denied a report that a military aircraft was to blame.

In an initial report, Nats said the defect happened in the system which “underpins the management of UK airspace”.

The problem happened “in the space of a millisecond”, Nats said, leading to the system producing corrupted data.

Air traffic controllers then had reduced information available, so restrictions were put in place to limit air traffic to maintain safety.

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Latest successful bids for investment on hit BBC show

Two Northern firms won investment on BBC show Dragons’ Den – with Steven Bartlett backing a Manchester plant technology firm and a pioneering pasta maker securing the backing of two Dragons.

SmartyPlants founder Ben Beavers received offers from Steven Bartlett, Susie Ma and Touker Suleyman before accepting Steven’s £100,000 offer, double the £50,000 investment he originally asked for.

Meanwhile Northern Pasta Co won the support of Deborah Meaden and Peter Jones after a successful presentation from co-founders Imogen Royall and Matt Kenyon.

Ben Beavers founded SmartyPlants in 2023 and earlier this year secured £190,000 in funding for tech development, He went into the Den to bid for more funding to take his product to market.

In his presentation to the Dragons, Ben explained that “We help people understand how to look after their houseplants” through sensors linked to an app that can analyse light, temperature and humidity levels and so tell plant owners what their plant needs to thrive.

He said his mission is “to help turn a nation of serial plant killers into the green-fingered plant parents they were always meant to be.”

Ben faced a quizzing over the product’s price point, with a planned average price of around £30, but three of the Dragons still offered investment.

Steven Bartlett focused on the potential for a subscriptions model, and said he had experience in similar fields through his investments in nutrition specialist Zoe and in wearable tech firm Whoop. He said: “I love this kind of business”.

He offered £50k for 10% of the business – with another £50k on offer when the product goes into production.

After Ben accepted his offer, Steven said “I’m really excited to work with you”.

And after leaving the Den, Ben said: “Wow. That was a real experience. To have the opportunity to work with Steven is incredible and I am so excited for the journey that we’re going on with him on board.”

Northern Pasta Co’s double success

Northern Pasta Co makes pasta in Lancashire using British-grown spelt. Imogen Royall and Matt Kenyon are pasta lovers who got married and decided to make a business from it after they moved back to the UK during the pandemic.

On Dragons’ Den, they explained how they become frustrated with the quality of most available pasta in the UK, and vowed to make their own using all-British ingredients.

Asked how he was able to switch from being a plasterer to being a pasta maker, Matt said there was “a lot of trial and error. A lot of sleepless nights.”

The couple explained they had seen success, growing from farmers markets to selling their products through companies from Ocado to Whole Foods. But now, they said, major supermarkets are “knocking at our door” and they need investment to grow the firm into a “multi-million-pound business”.

Peter Jones loved the product – even though he suggested it would actually be called Southern Pasta, given the grain is grown in the Cotswolds.

He said: “I think this is so good. I think you’ve come up with something probably better than you even know yourselves.”

Deborah Meaden said she loved the product but also the story of how the company wants to support regenerative agriculture.

She said: “What I love most of all is you talking about the soil.” And she said that was vital in a market where consumers were becoming more and more focused on environmental issues.

She also praised the quality of the packaging, adding: “And much more important, that tastes delicious”.

The other three Dragons stepped back to allow Deborah and Peter to battle for the investment, as they both wanted to take 10% each. Steven Bartlett said the product was “absolutely delicious” and said the pair would be “tremendously successful”.

And after negotiating with Matt and Imogen, Peter and Deborah agreed to split the £50k investment between them, with each taking 5% of the business.