Business
small firms confident but light on use
Seven in ten UK small business owners say they are confident using artificial intelligence, but fewer than half use it regularly, according to research published today by Small Business Britain and Alibaba.com.
The study of 1,000 small business owners found that 70 per cent are somewhat or very confident using generative AI, while 48 per cent use it regularly. The organisations describe the difference as an emerging “AI productivity gap” between confidence in the technology and its measurable effect on how businesses run.
The report, titled AI Could Give Small Business Owners Their Most Precious Commodity Back: Time, was produced with Accio, the agentic AI platform for businesses operated by Alibaba.com.
Marketing dominates current use
Among small businesses that use AI, 74 per cent apply it to content creation and marketing, making it by far the most common use recorded in the survey. About a third use it for data analysis or reporting, and 5 per cent for supply chain management.
The report attributes the concentration on content to generative AI offering “an accessible entry point”, with social posts, marketing copy and emails described as “immediate, visible applications with relatively little technical knowledge required”.
It argues that the larger productivity opportunity lies elsewhere. “Small businesses have begun to use AI to help them create, but there is enormous scope to help them use AI to analyse, decide, organise and act,” the authors wrote.
Saving time was the benefit most commonly cited by respondents. Four in five (80 per cent) identified it as a key advantage of AI, compared with 43 per cent who pointed to creativity and innovation.
The findings follow research from Simply Business, which found that AI use by UK small businesses had more than doubled to 47 per cent in a year. The Office for National Statistics reported in July that self-reported AI use among businesses with 10 or more employees had risen from about 12 per cent in late 2023 to about 35 per cent by June 2026.
Low awareness of agentic AI
The report distinguishes between generative AI, which produces an output in response to a request, and agentic AI, which it says can help carry out “more complex, multi-stage tasks” such as researching options, comparing information and moving a task towards completion.
Awareness of agentic tools is limited. Only 44 per cent of respondents had heard of agentic AI, and 5 per cent are regular users. However, 68 per cent said they want to learn more about it.
Asked about its potential advantages, 60 per cent of owners cited improved work-life balance and 50 per cent said it could give them more time for marketing and finding new customers.
Michelle Ovens CBE, chief executive and founder of Small Business Britain, said: “We know small business owners wear many different hats when running their businesses, so it’s hugely encouraging to see growing confidence in AI as a critical tool. However, the research also makes clear AI’s, and particularly agentic AI’s, untapped potential.”
She added: “There is a real opportunity for technology to completely revolutionise how small business owners manage their business, potentially freeing up more time to focus on the areas that can really take their business to the next level.”
Time spent on suppliers
The survey points to sourcing as one area where owners spend significant time. Half (50 per cent) said comparing price options takes up a significant amount of their time when working with suppliers, and 45 per cent said the same of finding suppliers.
Around a third of the businesses surveyed already source internationally, according to the report, while around a third source only within the UK. Businesses selling through several online stores reported that they largely update each store individually rather than simultaneously, with updating stock content cited as a particular difficulty.
Michelle Lau, managing director of Alibaba.com, said: “AI has had a transformative effect on many small businesses across the UK, but when we look a little closer, much of the adoption today has been at a surface level.”
She said: “We’re entering the era of agentic AI with tools like Accio, which can research markets, evaluate suppliers and manage day-to-day operations on a business’s behalf, enabling small businesses to progress more business-critical workstreams at once, access more insightful information on suppliers, trends and market data and save more time day-to-day for greater work-life balance or other areas of their business.”
AI as a source of advice
The research also asked owners where they turn when faced with difficult business decisions. A partner was the most common answer, at 23 per cent, while 15 per cent said they already turn to AI. According to the report, AI ranked ahead of friends, family members, business advisers and mentors among the options measured.
The authors said this “should not be interpreted as AI replacing human advice”, describing AI instead as “another source of information and perspective” for owners who may have nobody within their business with whom to discuss a decision.
Respondents also recorded reservations. Data privacy and security were a concern for 69 per cent, reliability and accuracy for 61 per cent, and 46 per cent expressed some discomfort about AI making decisions on their behalf.
The report said these findings “underline the importance of education”, adding that small businesses need to understand “both what AI can do and where human oversight remains essential”. It called for “transparent tools, practical demonstrations, trusted training and clear guidance around responsible use”.
The use of AI by smaller companies is also under scrutiny in Parliament, where the Business and Trade Committee has been examining whether British firms are benefiting from the technology.
Recommendations on training
The report recommends practical training “based around real business problems rather than technical explanations of AI”, covering tasks such as comparing suppliers, understanding data, managing multiple sales channels and streamlining administration.
It said business support organisations and technology providers can help by creating accessible training, demonstrations and case studies. “The goal should not be to turn small business owners into AI experts,” the authors wrote. “It should be to give them sufficient understanding and confidence to make AI work for them.”
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Business
Kraft Heinz supersizes Capri Sun
CHICAGO — The Kraft Heinz Co. is innovating in its Capri Sun beverage portfolio with the launch of Capri Sun Big Pouch. The limited-edition product is roughly three times the size of a classic Capri Sun pouch, according to the company.
The supersized pouch will be available exclusively in a fruit punch flavor, and consumer response to the limited run will determine if the beverage earns a permanent spot on the brand’s line.
“Capri Sun fans have strong feelings about the pouches that shaped their childhoods, and that passion plays an important role in how we think about innovation,” said Claire Lukaszewski, associate brand director of Capri Sun. “There’s an emotional connection to this brand that spans generations, and we don’t take that for granted. We want our fans to have a meaningful role in shaping what we do and the Big Pouch is one way we’re putting that belief into practice.”
The pouches will launch at Walmart stores beginning Sept. 21 through a series of daily drops while supplies last, according to the company.
Business
Andy Burnham rejects ‘tax and spend socialist’ comments
Andy Burnham has insisted he is prepared to take “difficult decisions” on the economy, after a former Bank of England chief economist said investors were worried about his willingness to cut spending.
Andy Haldane, who has advised Burnham on the economy, claimed financial markets had grown wary of his economic plans and now considered his premiership a “traditional tax and spend socialist government”.
But the PM rejected this, adding that he would not take risks with the economy and had already made difficult choices since taking office.
It comes as recent rises to the cost of UK borrowing worsened the political options facing the government ahead of next month’s Budget.
Haldane said the prime minister was facing a “straight choice” between raising taxes and cutting spending at the yearly spending statement due on 28 October.
In an interview with LBC on Tuesday, he urged him not to raise taxes further, but said investors were questioning whether he was prepared to risk anger from Labour backbenchers by making reductions in public expenditure.
“The fiscal Achilles Heel of this government thus far has been its unwillingness and/or inability to cut public spending,” he told the radio station.
“Within financial markets, we’ve gone from the cautious optimism of the summer months to the studied scepticism of September. The market now suspects that this is a traditional tax and spend socialist government with better TikTok videos.”
Business
Nithin Kamath says new UPI charges on investing, broking don’t make sense: ‘I don’t see how we can absorb this indefinitely’
The National Payments Corporation of India (NPCI) announced that the government will introduce MDR on some Person-to-Merchant (P2M) UPI transactions from October 15 onwards, with merchants paying 0.4% on transactions above Rs 2,000. Speaking to X, Kamath said the introduction of MDR was inevitable especially given how widespread UPI adoption has become.
It could also lead to more competition, instead of just three apps accounting for more than 95% of the market, he wrote. “That being said, there are some use cases, like investing and broking, where the proposed MDR structure doesn’t really make sense,” he added.
The Zerodha CEO said the problem with broking is that there is no guarantee that money transferred to a broker will actually result in a transaction. “As brokers, we can’t force a customer to trade after transferring money. And if we can’t pass the UPI charge on to the customer, there is essentially no limit to the cost a customer can impose on a broker without generating any revenue,” he wrote.
Kamath explained this with an example. Around 10,000 customers could each make 50 UPI transfers of Rs 2 lakh in a month without executing a single trade. At the proposed MDR, this could potentially cost the broker around Rs 2 crore, without generating any business.
“What makes this even more challenging is quarterly settlement (QS). This is a SEBI regulation that requires brokers to send unused funds back to clients every month or quarter,” the Zerodha CEO wrote, adding that most customers then transfer these funds back to their broking accounts, with more than 50% of these transfers happening through UPI.
So regulation essentially forces this movement of money every month or quarter, and the broker could end up bearing the cost when the money comes back, without any incremental benefit or revenue, he said.
Can Zerodha continue zero brokerage charges after new UPI fees?
Nithin Kamath highlighted that Zerodha currently doesn’t charge brokerage on equity delivery trades because the economics allow them to offer them for free. “But if every UPI transfer starts carrying an additional cost, irrespective of whether the customer actually trades, I don’t see how we can absorb this indefinitely,” he wrote.
While Kamath believes having an MDR is okay, he feel it still doesn’t solve the problem of customers transferring money without transacting, but something like 0.02% with a cap of Rs 5 or Rs 10 per transaction seems much more reasonable for broking, instead of a cap as high as Rs 300.
I think MDR on UPI was probably inevitable at some point, especially given how widespread UPI adoption has become. It could also lead to more competition, instead of just three apps accounting for more than 95% of the market.
That being said, there are some use cases, like…
— Nithin Kamath (@Nithin0dha) September 16, 2026
New charges on UPI transactions
It is important to note that consumers will not be charged for making UPI payments, while Person-to-Person (P2P) transfers will also remain free. Small merchants classified under the P2PM framework, including vendors receiving up to Rs 1 lakh a month through UPI QR codes, will continue to be protected from MDR.
Transactions worth up to Rs 2,000 will continue to carry zero charges and account for more than 95% of UPI’s P2M transaction volume, according to the FAQ released by the government. The NPCI clarified that MDR will be borne by merchants and cannot be passed on to customers. This implies that consumers will continue to pay the listed price when using UPI, with no separate transaction or platform fee imposed by UPI apps.
👉 UPI Continues to Remain Free for Peer to Peer Transactions and 96% of Merchant Transactions
👉 The new UPI framework introduced has no impact on any person to person transactions
👉 UPI will continue to remain completely free for all person-to-person transactions,… pic.twitter.com/lYVzehs6lU
— Ministry of Finance (@FinMinIndia) September 15, 2026
Also read | Mutual funds, stocks UPI payments to attract 0.02% MDR under new NPCI framework
(Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)
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Business
American Airlines says 30% of seats drive half of revenue
The main cabin of a retrofitted American Airlines Boeing 777-300ER used on long-haul routes, in an undated photograph.
American Airlines | Via Reuters
The K-shaped economy is taking flight.
American Airlines CEO Robert Isom said Wednesday that just 30% of its seats account for half of the company’s revenue, a proportion that has the Fort Worth-based carrier and competitors large and small ripping up existing airplane configurations to add more first class and other higher-yielding options.
“Those 30% of seats, they’re only going to grow in our fleet as the reconfigurations come on board as the new aircraft deliveries come on,” Isom said at a Morgan Stanley industry conference, referring to the carrier’s premium seat options.
The carrier earlier this month unveiled a monster 70-suite business class cabin on its largest aircraft, a Boeing 777-300ER, with more planes still awaiting their remodeling.

American had fallen behind its large-airline competitors in profits. Isom has said that adding premium seating to capitalize on higher-spending customers, a resilient and bright spot in air travel, is key, especially as airlines try to cover this year’s surge in fuel costs, their second-largest expense after labor.
Even smaller and budget carriers like Allegiant Air and JetBlue Airways are adding upgraded seat options to appeal to those flyers.
Isom told CNBC in June that the airline is also planning a revamp of its Boeing 787-8 Dreamliners and that new interiors on its 777-200s are also on tap. The airline is set to order new wide-body aircraft this year, Isom said.
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