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StubHub UK customers to get refunds over illegal hidden fees

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Three women at a music concert wearing colourful clothes, headpieces and make-up

Ticket reseller StubHub UK has been ordered to refund more than 50,000 customers and pay a £900,000 fine for not showing people the total price upfront when buying tickets.

Each customer is expected to receive £10 on average per transaction, following an investigation by the Competition and Markets Authority (CMA).

“Hitting customers with hidden fees is illegal. It’s not fair to draw people in with what looks like a good deal, only for them to find the real price is higher when they get to the checkout due to extra charges that can’t be avoided,” said Emma Cochrane, executive director of consumer protection at the CMA.

The regulator said StubHub UK would contact fans about their refund.

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The fine for StubHub comes as the CMA investigated several firms as part review of online pricing practices, such as drip pricing, which was banned last year.

Drip pricing is when fees and charges are introduced later in the buying process rather than upfront, giving customers the impression that a product is cheaper than it really is.

The CMA found between 6 April and 7 December last year that some customers buying tickets for gigs and sports events via StubHub UK were required to pay mandatory costs such as delivery and service fees, which were unavoidable but only added at the final checkout stage.

The regulator said StubHub UK admitted breaking the law and received a 40% reduction to its financial penalty. It has also taken steps to “end the conduct”, it added.

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StubHub UK has been contacted for comment.

“Going to a live gig or sports game is an event many people save for – and our action today means thousands of fans will get back money taken unfairly through hidden fees,” said Cochrane.

“Our message to businesses is simple: be transparent on costs or risk CMA action.”

Last year, the CMA also launched investigations into Viagogo, AA Driving School, BSM Driving School, Gold’s Gym, Wayfair, Appliances Direct and Marks Electrical.

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It is looking into practices including pressure selling, drip pricing, and misleading countdown clocks as part of its investigations.

Under the Digital Markets, Competition and Consumers Act introduced last year, the CMA has powers to tackle anti-competitive behaviour.

It can now decide if consumer laws have been broken – rather than having to go through the courts and can order businesses to pay compensation to affected customers, and fine companies up to 10% of global turnover.

At the same time as announcing the fine for StubHub UK, the CMA said its investigation into Viagogo over its presentation of fees was ongoing and that an update was due later this summer.

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In March, the CMA ordered the owner of the AA and BSM driving schools to pay refunds to more than 80,000 learners after failing to disclose the total price for lessons upfront during booking online.

Consumer group Which? the regulator’s action served as a stark warning.

“The law is clear: hitting customers with hidden, extra fees that aren’t clearly disclosed from the start is completely unacceptable, so it’s good to see the CMA using its new powers to secure hard-earned money back for consumers and issue a significant fine,” Rocio Concha, its policy director said.

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AOD: Elevated Valuation And Flawed Portfolio Structure

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AOD: Elevated Valuation And Flawed Portfolio Structure

AOD: Elevated Valuation And Flawed Portfolio Structure

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TCW Emerging Markets Local Currency Income Fund Q1 2026 Commentary

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From Headlines To Portfolio Impact: Investing Through Geopolitical Risk

TCW is a leading global asset management firm with more than five decades of investment experience and a broad range of products across fixed income, equities, emerging markets, and alternative investments. TCW’s clients include many of the world’s largest corporate and public pension plans, financial institutions, endowments and foundations, as well as financial advisors and high net worth individuals.
Note: This account is not managed or monitored by TCW, and any messages sent via Seeking Alpha will not receive a response. For inquiries or communication, please use TCW’s official channels.

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Pfizer dismissed from US states’ drug price-fixing lawsuit

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Pfizer dismissed from US states’ drug price-fixing lawsuit


Pfizer dismissed from US states’ drug price-fixing lawsuit

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(VIDEO) Meta Launches Affordable Smart Glasses at $299 in Push for Wearables Dominance

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10 Things to Know About Meta's Smart Glasses as New

NEW YORKMeta Platforms Inc. on Tuesday unveiled a new line of smart glasses starting at $299, aiming to broaden access to AI-powered wearable technology as competition intensifies in the emerging market.

The Meta Glasses represent the company’s first in-house designed eyewear without Ray-Ban or Oakley branding, though they maintain a partnership with EssilorLuxottica, the parent company of those brands. The lower price point undercuts the entry-level second-generation Ray-Ban Meta glasses by at least $80.

Meta CEO Mark Zuckerberg has prioritized wearables as part of the company’s strategy to establish a hardware platform in the artificial intelligence era. While virtual reality headsets have remained niche, smart glasses have shown stronger consumer adoption, with millions of units sold since the initial Ray-Ban Meta launch in 2021.

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The new glasses lack a display screen but feature a camera, open-ear speakers, and integration with Meta’s AI assistant. Users can ask the AI for real-time translations, object recognition, reminders, or to capture photos and videos. Content can be easily shared to Instagram or WhatsApp.

The glasses come in three new designs with multiple variations, including options for prescription lenses. A dedicated charging stand accompanies the product. Battery life reaches up to eight hours, according to company specifications.

Meta executives highlighted the accessible pricing as key to expanding the market. “Our partnership with EssilorLuxottica is about putting powerful AI into frames people actually want to wear,” Zuckerberg said in a statement. “I believe glasses are going to be a main way people access personal superintelligence — and with Meta Glasses, we’re going to make that accessible to a lot more people.”

Market Strategy and Competition

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Meta and EssilorLuxottica currently hold more than 80 percent market share in smart glasses, according to industry estimates. The new models aim to build on that lead by appealing to a broader audience with stylish designs and lower costs.

The announcement comes amid growing competition. Google recently revealed plans for new computerized eyewear in partnership with Warby Parker, powered by its Gemini AI. Snap Inc. last week introduced Specs, premium smart glasses priced at $2,195 that its CEO positioned as a potential smartphone successor.

Meta’s approach emphasizes lightweight, fashionable frames without bulky screens for everyday use. The company previously launched Ray-Ban Display glasses with built-in screens at $799, targeting more advanced augmented reality experiences.

Analysts see smart glasses as a stepping stone toward more sophisticated AR devices. Meta views them as a way to own consumer hardware interactions in the AI era, reducing reliance on smartphones for certain tasks.

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Features and Privacy Considerations

The Meta Glasses include a 12-megapixel camera for capturing moments and AI capabilities for contextual assistance. Open-ear audio allows users to listen to music or receive information without isolating themselves from surroundings.

Privacy remains a key concern with camera-equipped wearables. Meta has implemented indicators when recording is active, but critics continue raising questions about always-on capabilities and data collection. The company maintains that user controls and transparency features address these issues.

Availability begins immediately through Meta’s website, Best Buy, Amazon, and select eyewear retailers. Prescription options expand accessibility for users needing vision correction.

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One limited-edition model features collaboration with influencer Kylie Jenner, including her voice for AI interactions. Pricing for special editions reaches $399.

Zuckerberg’s Wearables Focus

Zuckerberg has championed wearables since Meta’s rebranding from Facebook in 2021. While VR investments through the Reality Labs division have faced profitability challenges, smart glasses have delivered commercial success and positive consumer feedback.

The company sold millions of Ray-Ban Meta units last year alone. The new lineup aims to accelerate growth by addressing price sensitivity while maintaining premium features.

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Meta continues investing heavily in AI development. Integration of its latest models into the glasses allows for more natural interactions, such as visual search and real-time assistance during conversations or travel.

Industry observers note that success in wearables could help Meta diversify beyond its core social media advertising business. Hardware platforms also create opportunities for app ecosystems and services.

Future Outlook

Meta has signaled plans for more advanced glasses with displays in coming years. The current models serve as an accessible entry point while the company refines AR technology for mainstream adoption.

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The smart glasses market remains relatively small but shows strong growth potential. Analysts project increasing consumer interest as AI capabilities improve and devices become more seamless in daily life.

Competition will likely intensify with major technology players entering the space. Success will depend on balancing style, functionality, battery life, and privacy protections.

For Meta, the $299 starting price represents a strategic move to capture market share before rivals establish stronger footholds. Early reviews highlight the stylish designs and practical AI features as strengths.

As wearable technology evolves, Meta’s glasses position the company at the forefront of blending fashion with intelligent computing. The initiative underscores Zuckerberg’s vision for AI-integrated hardware becoming a primary computing interface.

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Slideshow: Product innovation gets patriotic

Limited-time introductions are rolling out across the retail and foodservice sectors ahead of the country’s 250th anniversary.

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Meta: Investors' AI Dilemma, Stay Or Come Back Later

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Meta: Investors' AI Dilemma, Stay Or Come Back Later

Meta: Investors' AI Dilemma, Stay Or Come Back Later

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Care home group expands its Welsh portfolio with latest acquisition

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Oakwood Care Group has acquired Forest Gate Healthcare

Left to right: Zoe Fletcher, corporate senior associate solicitor at JCP Solicitors; Kuljit Grewal, CEO of Oakwood Care Group; and Richard Easton, portfolio Ewecutive at the Development Bank of Wales.

Oakwood Care Group has completed the acquisition of Forest Gate Healthcare adding three care homes and 105 bedrooms to its expanding portfolio.

The acquisition, supported by a multi-million-pound debt facility from the Development Bank of Wales , sees Oakwood Care Group taking ownership of Oakdale Manor, a 31-bed care home in Blackwood; Ty Ross Care Home, a 38-bed care home in Treorchy; and Woffington House, a 36-bed care home in Tredegar.

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The deal, the value of which has not been disclosed, significantly expands the group’s presence in Wales, increasing its workforce to approximately 200 people from around 70. It also strengthens Oakwood Care Group’s ability to provide residential care across multiple communities while safeguarding jobs and supporting future investment in care provision.

Founded by chief executive Kuljit Grewal, Oakwood Care Group’s portfolio now spans five care homes across Wales, including Bryngwy Care Home in Powys and Williamston Nursing Home in Pembrokeshire, alongside the three newly acquired homes.

The Development Bank of Wales has supported Oakwood Care Group, which is headquartered in Maidenhead, throughout its growth journey. In 2024 it provided a loan to support the purchase of Williamston Nursing Home and last year a further debt facilitate the purchase of Bryngwy Care Home.

JCP Solicitors’ Corporate and Commercial Property teams, advised Oakwood Care Group on the Forest Gate Healthcare acquisition.

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Mr Grewal said: “This acquisition is a major milestone for Oakwood Care Group and reflects our long-term commitment to providing high-quality care across Wales.

“Our focus has always been on people first. These are not simply care facilities; they are homes for residents and important parts of their local communities. We are looking forward to working with residents, families and staff across Oakdale Manor, Ty Ross and Woffington House to build on the excellent care already being delivered.

“The support of the Development Bank of Wales has been invaluable throughout our growth journey. Strong, long-term partnerships give businesses like ours the confidence to invest, grow and continue improving services in a rapidly changing care environment. This investment places us in a strong position to continue supporting communities and strengthening care provision across Wales.”

Richard Easton, portfolio executive at the Development Bank of Wales, said:“Oakwood Care Group has established a strong track record of successfully acquiring and developing care homes while maintaining a clear focus on quality care and resident outcomes.

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“This acquisition represents a significant step forward for the business, safeguarding employment, increasing its reach across Wales and supporting the delivery of high-quality care services to more communities. We are pleased to continue supporting the group as it builds on its success and creates a platform for future growth.

Property advisory firm Christie & Co acted for Forest Gate , which provides an exit for Richard and Ian Hutchinson. They said: “Having started the business over two decades ago, this was an important decision for our family. We are proud of what has been achieved and confident that Oakwood is the right partner to take the business forward.”

Oliver McCarthy, director, – care at Christie & Co comments, “We are pleased to have facilitated this discreet sale. Forest Gate is a well-established and highly regarded business, and this transaction demonstrates the continued demand for quality care operators. We wish both the Hutchinson family and the Oakwood Care Group every success in their respective future ventures.”

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