Business
Who is Disney’s next CEO?

The Walt Disney Company has a new CEO — Josh D’Amaro.
The chairman of Disney’s experiences division, which includes the company’s theme parks, cruise line, resorts and consumer products, was named to succeed long-time CEO Bob Iger. He will be the eighth CEO in Disney’s more than 100-year history.
D’Amaro, 54, joined Disney in 1998 and has held leadership roles both domestically and internationally, including chief financial officer of Disney’s consumer products global licensing division, president of Disneyland Resort and president of Walt Disney World Resort.
His appointment to the top job once again brings to the fore Disney’s storied history in park-going at a time of massive growth for the division — with Disney committing to $60 billion in park investments over a decade. D’Amaro beat out Dana Walden, co-chairman of Disney Entertainment, for the CEO spot after a closely watched succession race.
Since D’Amaro took over as head of experiences in May 2020, revenue in the the division has grown nearly 40%, from $26.2 billion in fiscal 2019 to $36.2 billion in fiscal 2025.
Last year the business unit accounted for about 40% of Disney’s total annual revenue.
Perhaps more impressive is the division’s profits: Experiences operating income has jumped from $6.8 billion in fiscal 2019 to $10 billion in fiscal 2025, a nearly 50% increase. Since fiscal 2022, the experiences division has accounted for anywhere between 55% and 70% of Disney’s profits.
Building up parks
Now in his 28th year with the company, D’Amaro has a proven track record with consumers and has been instrumental in the growth of the experiences division since taking over the helm in the early months of the Covid pandemic.
At the time, practically every facet of the experiences segment was shuttered — domestic and international parks were closed, cruises remained at port and hotels were left vacant. But during that shutdown period, when it was safe to have workers on campus, D’Amaro got to work. Construction continued on the new Avengers-themed land at the Disneyland Resort in California, and cosmetic updates were made across the company’s domestic parks.
Disney also upgraded its guest technology, a fixture of Disney’s theme parks via rides and attractions. Mobile ordering capabilities were expanded, and the company began work on what would become a new itinerary service and a new way for parkgoers to purchase passes to skip lines for certain rides.
Cynthia Randez takes a picture of her son, Apollo Leisz, 7, with Chairman, Disney Parks, Experiences and Products, Josh D’Amaro on Main Street U.S.A. just after the gates opened in Anaheim, CA, on Friday, April 30, 2021.
Medianews Group/orange County Register Via Getty Images | Medianews Group | Getty Images
After parks and resorts reopened, D’Amaro oversaw the launches of new rides like Mickey & Minnie’s Runaway Railway, Tron Lightcycle Run, Tiana’s Bayou Adventure, Guardians of the Galaxy: Cosmic Rewind and Remy’s Ratatouille Adventure as well as new themed lands like the refurbished Mickey’s Toontown in Disneyland.
International development expanded, too, with the opening of Fantasy Springs at Tokyo Disneyland and a “Zootopia”-themed land at Shanghai Disneyland.
D’Amaro was also the leader behind the growth in Disney’s cruise line, which is set to double its fleet size by 2031. Three new ships have already set sail, with a fourth on the way in April.
Over in consumer products, D’Amaro pushed Iger to invest $1.5 billion in Epic Games, giving Disney a digital playground within the company’s online game Fortnite. This space is particularly important to attract a younger demographic that has become harder and harder for companies to reach.
D’Amaro’s got experience outside of the division, too. As Disney has infused more of its film franchises into its theme parks, cruises and hotels, he’s partnered with the company’s studio heads. Marvel, Star Wars, Pixar, Disney Animation and more have become intermingled with D’Amaro’s division.
The Ultimate Disney Fan Event presented by VISA – brings together all the worlds of Disney under one roof for three packed days of presentations, pavilions, experiences, concerts, sneak peeks, shopping, and more.
Image Group La | Disney General Entertainment Content | Getty Images
Streaming and TV
Where D’Amaro will face a learning curve in taking over as CEO is in Disney’s streaming and linear television business.
Years of industrywide cord-cutting and a decline in advertising revenue has weighed heavily on all players in the media space, including Disney.
While traditional TV remains profitable, streaming has become the focus for media companies looking to recapture those subscribers and keep their content front and center.
While Disney’s flagship streaming service, Disney+, initially gained subscribers at a fast clip, the company has more recently turned to other initiatives like bundling its streaming services, offering a cheaper, ad-supported tier and cracking down on password sharing in an effort to combat slowing growth.
When Iger returned to the helm of Disney in late 2022, building up streaming — Disney+, as well as Hulu and ESPN — remained a priority.
On Monday Disney reported quarterly revenue for its entertainment segment, which includes streaming and theatrical releases, of $11.61 billion, up 7% year over year. However, it was the first quarter that Disney didn’t report streaming subscriber numbers.
Maintaining the stability of Disney’s streaming future will be a key focus for the company’s next CEO.
“Looking back just a few years when our movie business was suffering from Covid and the streaming business was obviously not in an acceptable place, it’s clear that the future of both of those businesses, or let’s call it our entertainment business, is also bright and it’s going to grow,” Iger said on the company’s earnings call Monday.
D’Amaro will also contend with the legacy of his predecessor. The last time Iger stepped away from the company, he returned less than two years later to right the ship.
— CNBC’s Lillian Rizzo contributed to this report.
Business
US war on Iran was a 'mistake', says Reeves
The chancellor’s criticism follows a report that the conflict will hit the UK harder than other big economies.
Business
U.S. farmers struggling to afford fertilizer amid Iran war
Fertilizer is spread across a field in China Grove, North Carolina, on April 10, 2026.
Grant Baldwin | AFP | Getty Images
On a farm in Goldsboro, North Carolina, where her husband’s family has worked the land for generations, Lorenda Overman is facing familiar hurdles — but also new pressures she couldn’t have predicted only months ago.
“We’re always battling weather, disease and insects,” said Overman. “Three years we’ve had record high input prices, and it has just got higher the last six or eight weeks.”
Fertilizer prices have surged due to shipping disruptions from the war in the Middle East, and the higher costs are rippling across U.S. agriculture just as spring planting gets underway. Farmers are being forced to scale back inputs, shift crops and reconsider how much to plant, which could affect the supply of certain crops in the U.S. and around the world.
New survey data from the American Farm Bureau Federation shows fertilizer access and affordability are becoming a defining challenge for this year’s growing season. Almost six in 10, or 58%, report worsening financial conditions amid rising input and fuel costs, according to the survey conducted April 3 through April 11.
A major share of farmers say they cannot afford all the fertilizer they need. In the Midwest, nearly half, or 48%, said they could not afford the fertilizer they need. That share was at least 66% in the Western, Northeast and Southern regions.
Overman said she did not order fertilizer ahead of time, which is a common practice in the industry, because her farm could not make ends meet last year and she was hoping that prices would go down as planting season began this year.
“We can’t wait for the [Strait of Hormuz] to open back up and those ships to get here before we have to purchase those inputs,” said Overman.
Fertilizer and nitrogen costs on her farm jumped from $139 per acre last year to an unexpected $217 this season.
Now bracing for a less profitable growing season, she’s among the many farmers reworking their books to try to blunt the blow from rising commodity costs.
That could not only affect those farmers’ bottom lines, but also their ability to grow the quantity of key crops they usually would.
Southern farmers and crops hit hardest
While farmers across the U.S. are struggling with higher costs, the impact isn’t evenly distributed across the land.
Producers in the South are the most exposed, according to the Farm Bureau’s data, as just 19% pre-booked fertilizer ahead of the season — far below the Midwest, where 67% locked in supplies early. That timing gap is critical: farmers who didn’t pre-buy are now facing higher prices.
As a result, 78% of Southern farmers say they can’t afford all required fertilizer, compared to 48% in the Midwest.
That is especially concerning given the crop mix. More than 80% of rice, cotton and peanut producers say they’re unable to afford necessary inputs. Those crops will be the most vulnerable to reduced yields this season, compared to soybeans, which tend to require less nitrogen.
That is why farmers like Overman say they’re adjusting their planting strategy this year.
“We’re going to cut back on our acreage of corn and try to plant a crop that’s a little less fertilizer and nitrogen dependent, which would be soybeans,” said Overman. “We’re also going to … spread that fertilizer, a little bit thinner.”
Tommy Salisbury, an Oklahoma farmer and leader with the Farm Bureau’s young farmers and ranchers group, said the spike in fertilizer prices came at an inopportune time for farmers.
“That increase that we’ve talked about on fertilizer happened right before spring planning. It was the worst timing of all,” said Salisbury. “We were already budgeted.”
Salisbury plans to reduce his milo acreage, a cereal grain similar to corn, and also pivot toward soybeans to offset rising costs. Making matters worse, crop prices are low enough that it becomes hard to break even when facing higher costs.
“We are paying input prices of 2026, but getting crop prices of the ’70s and ’80s,” he said.
All of this poses a threat to yields for 2026.
When farmers cut fertilizer use or shift acreage, it raises the risk of lower crop yields and reduced overall production. With large portions of the South, Northeast and West unable to fully fertilize crops, the Farm Bureau suggests those risks are building.
The advocacy group aims to meet with the White House to push for more aid for farmers in the coming months.
Business
Upstart Stock Surges 11% on AI Lending Momentum as 2026 Recovery Bets Intensify
NEW YORK — Upstart Holdings Inc. shares jumped more than 11 percent in midday trading Wednesday, climbing to around $32.96 as investors bet on the artificial intelligence-powered lending platform’s continued recovery in 2026 amid improving loan origination volumes and optimism around its push for a national bank charter.

At approximately 12:48 p.m. EDT on April 15, 2026, UPST stock had risen $3.43, or 11.62 percent, from the previous close on elevated volume. The San Mateo, California-based company’s market capitalization approached $3.2 billion after the sharp move, reflecting renewed enthusiasm for AI-driven fintech names following signs of stabilization in consumer credit markets.
The rally builds on earlier gains triggered by strong fiscal 2025 results and upbeat full-year 2026 guidance released in February. Upstart reported fourth-quarter revenue of $296 million, up 35 percent year-over-year and beating estimates, while posting positive GAAP earnings per share of $0.17. For the full year 2025, revenue climbed 64 percent to roughly $1.08 billion with net income turning positive at $53.6 million after prior losses.
Management guided for approximately $1.4 billion in 2026 revenue — well above the $1.27 billion analysts had projected at the time — while targeting a compound annual growth rate of about 35 percent through 2028 and adjusted EBITDA margins approaching 25 percent in the longer term. The optimistic outlook helped spark an 11 percent after-hours pop in February and set the stage for the current momentum.
Upstart’s core platform uses machine learning models to assess creditworthiness beyond traditional FICO scores, incorporating thousands of variables including education, job history and alternative data. This approach has enabled partner banks and credit unions to approve more borrowers at lower interest rates while maintaining strong risk performance. The company connects consumers seeking personal loans, auto loans and other credit products with over 100 lending partners.
Recent operational highlights include new partnerships, such as DuPage Credit Union’s collaboration for personal loans announced in early April, and forward-flow commitments with institutional investors to support origination growth. In March, Upstart revealed plans to apply for a national bank charter and form a bank holding company, a transformative move that could allow it to accept deposits and fund loans directly rather than relying solely on third-party capital.
CEO Dave Girouard has described the bank charter initiative as a way to de-risk the business model by creating more stable, lower-cost funding sources. If approved, the shift could reduce dependence on volatile institutional funding markets and improve margins over time. The application adds strategic upside but also introduces regulatory uncertainty typical of fintech efforts to enter traditional banking.
Wall Street remains divided yet leans constructive overall. Across 16 analysts tracked, the consensus rating is Hold with an average 12-month price target near $48, implying roughly 45 to 50 percent upside from current levels. Targets range from a low of $20 to a high of $80. Firms such as Piper Sandler and BTIG have issued Buy ratings in recent months, while others like Bank of America have trimmed targets modestly to $36 from $40 while maintaining Hold. Some models project fair value around $44 to $45 under base-case assumptions of sustained revenue growth and margin expansion.
The stock has been volatile. It entered 2026 under pressure, down roughly 44 percent at one point amid broader concerns over consumer spending and funding availability for nonprime lending. Yet early signs of recovery — including positive transaction growth and returning profitability — have encouraged bulls who see the current valuation as attractive relative to growth prospects. The shares trade at a price-to-sales multiple well below historical averages, offering what some view as a discounted entry into the AI lending space.
Next earnings for the first quarter of fiscal 2026 are scheduled for May 5 after the market close, with a conference call set for 4:30 p.m. ET. Analysts will scrutinize origination volumes, contribution margins, funding partner activity and any updates on the bank charter application or new product verticals such as earned wage access and revolving credit lines launched earlier in the year.
Challenges persist. Upstart faces ongoing litigation, including a recent class-action lawsuit alleging that its AI models were calibrated too conservatively in response to macroeconomic signals, leading to lower approval rates and missed revenue opportunities. The company has also navigated a tougher funding environment in prior quarters, though new institutional commitments and share repurchase activity signal management confidence.
Broader economic factors weigh heavily. Higher interest rates have cooled consumer borrowing demand, particularly among lower-credit borrowers who form much of Upstart’s addressable market. Any slowdown in job growth or rise in delinquencies could pressure origination volumes. Competition from traditional banks, other fintech lenders like SoFi and Affirm, and evolving regulatory scrutiny around alternative credit scoring add layers of risk.
For investors debating buy or sell decisions in 2026, Upstart represents a high-beta play on AI applications in financial services. Bulls highlight the company’s technological edge, scalable platform and path to becoming a more vertically integrated lender through the bank charter. With revenue guidance pointing to strong double-digit growth and potential margin leverage as scale returns, the stock offers asymmetric upside if execution remains solid. Recent insider buying and aggressive share repurchases in prior periods have reinforced that narrative.
Skeptics point to execution risks in scaling new funding sources, dependency on macroeconomic tailwinds for consumer credit and the possibility that AI advantages prove less durable than hoped amid regulatory pushback or model performance issues. The stock’s history of sharp swings — including massive gains in 2020-2021 followed by steep declines — underscores the volatility inherent in early-stage fintech disruptors.
At current levels near $32.96, Upstart trades with a market capitalization that some analysts view as reasonable given projected 2026 revenue near $1.4 billion. The absence of a dividend keeps the focus squarely on growth, while the upcoming earnings report on May 5 will serve as a key test of whether early recovery trends are sustainable.
Longer-term forecasts vary. Optimistic scenarios see the stock doubling by year-end if origination volumes accelerate and the bank charter progresses smoothly. More conservative models call for modest single-digit to low-double-digit gains, assuming steady but not explosive growth. The 35 percent CAGR target through 2028 provides a ambitious benchmark that would justify significant multiple expansion if achieved.
As spring progresses, attention will turn to monthly origination updates, progress on new verticals and any regulatory developments tied to the bank application. Broader market sentiment toward AI and fintech stocks will also influence price action, with positive macro data on employment and consumer spending likely to support the name.
Upstart built its reputation on using AI to expand access to credit responsibly. After navigating a challenging post-pandemic period of high rates and funding constraints, the company appears positioned for a potential inflection in 2026. Whether that translates into sustained shareholder returns depends on delivering consistent origination growth, prudent risk management and successful navigation of the regulatory path ahead.
For now, the market is rewarding signs of momentum with a double-digit move. Short-term traders may ride the wave into earnings, while longer-term investors will watch for confirmation that the AI lending model can thrive across economic cycles. The golden promise of smarter credit decisions remains intact, but execution in a still-cautious borrowing environment will determine if 2026 becomes the breakout year many bulls anticipate.
Business
Snapchat owner cuts 1,000 jobs as says AI will reduce repetitive work
The Snapchat owner is laying off around 16% of staff and withdrawn hundreds of open job roles.
Business
TKO Group touts WWE’s WrestleMania 41 impact on Las Vegas
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LAS VEGAS – WrestleMania 41 proved to be as impactful to Las Vegas as it was to the pro wrestling industry as fans who were in the city last year saw John Cena win his historic 17th WWE championship.
TKO Group Holdings said in a press release on Wednesday that WrestleMania 41 “delivered WWE’s largest economic impact number measured to date with $322.2 million.” When the number is combined with Riyadh Season’s Canelo Alvarez vs. Terence Crawford showdown in September, TKO said the two events generated $626.1 million for Las Vegas’ economy in 2025.
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Cody Rhodes (L) debates hitting John Cena with the championship belt during their Undisputed WWE Championship match during WrestleMania 41 at Allegiant Stadium on April 20, 2025, in Las Vegas, Nevada. (Ethan Miller/Getty Images / Getty Images)
“The findings confirm what we saw firsthand: these were both extraordinarily impactful events for Las Vegas,” Las Vegas Convention and Visitors Authority (LVCVA) CEO and President Steve Hill said in a news release. “More than a successful fight night and WrestleMania spectacle, these were true destination drivers that compelled fans to travel here for the experience. The results for both events were exceptional, reinforcing both Las Vegas’ position as a premier global stage for major moments and the powerhouse entertainment that TKO produces.”
WrestleMania 41 saw Cena, who had turned heel, defeat Cody Rhodes for the Undisputed WWE Championship at Allegiant Stadium. It set Cena on a months-long retirement journey where he vowed to “ruin” professional wrestling. It wasn’t until SummerSlam that he came back around as a fan favorite and eventually dropped the title to Rhodes.
WRESTLEMANIA 42 CARD REVEALED AS MAIN EVENTS AND MAJOR MATCHES ARE SET

Jey Uso (L) celebrates after winning his World Heavyweight Championship match against Gunther during WrestleMania 41 at Allegiant Stadium on April 20, 2025, in Las Vegas, Nevada. (Ethan Miller/Getty Images / Getty Images)
The event also saw Jey Uso upset Gunther for the World Heavyweight Championship. At the time, Uso was the men’s Royal Rumble winner. He made Gunther tap out to start the two-night event.
| Ticker | Security | Last | Change | Change % |
|---|---|---|---|---|
| TKO | TKO GROUP HOLDINGS | 195.02 | -0.38 | -0.19% |
In September, Alvarez and Crawford put on a show at Allegiant Stadium. Crawford won the bout and became the undisputed middleweight champion.

Cody Rhodes is introduced before his match against John Cena for the Undisputed WWE Championship during WrestleMania 41 at Allegiant Stadium on April 20, 2025, in Las Vegas, Nevada. (Ethan Miller/Getty Images / Getty Images)
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WWE is back in Las Vegas for WrestleMania 42. The two-night show begins on Saturday at 6 p.m. ET and can be seen on ESPN Unlimited.
Business
Form 8K First Mid Illinois Bancshares Inc For: 15 April

Form 8K First Mid Illinois Bancshares Inc For: 15 April
Business
Board should consider Tata Sons listing amid RBI, SP Group IPO push: Shriram Subramanian
Subramanian’s remarks followed an ET Now report that the Tata Sons board is likely to meet on June 12 to mull over the company’s listing and also consider reappointment of Natarajan Chandrasekaran’s reappointment as Chairman.
“…I think there is only so much that Chandrasekaran can do regarding the listing because RBI can push this one and make it compulsory for Tata Sons to list. Two is, the Shapoorji Pallonji Group is always seeking a listing. So, they are the largest shareholder. So, to that extent the board in its prudence should consider the listing itself,” Subramanian said in a chat with ET Now.
“I guess in the past board meeting these two points that you touched upon. One is, the losses of the other unlisted group companies, maybe there was not enough data points, so that could be presented in this forthcoming board meeting. Two is, obviously the listing or the not listing of Tata Sons,” the InGovern Founder said.
Tata Sons, an upper-layer NBFC is the principal investment holding company and promoter of Tata companies.
He also commented on why Tata Trusts appears reluctant on getting Tata Sons listed. “I would think definitely Tata Trusts do not want the transparency of Tata Sons. So, to that extent they want it to be unlisted. They do not want to give liquidity to Shapoorji Pallonji Group. So, to that extent they do not want Tata Sons to get listed,” Subramanian said.
“So, obviously, listing will entail a detailing of all the unlisted entities which are owned and the financial results and disclosing them, etc, and it may become slightly more onerous on the Tata Sons to sort of channelise its funds and capital allocation will be closely scrutinised. As such, the group is not very well known for capital allocation decisions. So, from that perspective, once it is listed, public shareholders will and analysts will obviously push for greater details on capital allocation, on profitability, path to profitability of the loss-making entities, etc, etc.,” he added.A Tata Trusts resolution passed less than a year ago, aimed to retain Tata Sons as an unlisted private entity, resisting regulatory momentum toward a potential IPO. More recently, Tata Trusts, under the chairmanship of Noel Tata, had asked Tata Sons Chairman N Chandrasekaran to explore all options to avoid a listing, while also initiating discussions on a potential exit for the SP Group.
However, Tata Trusts trustee and former Defence Secretary Vijay Singh recently called for the listing of Tata Sons on the stock exchanges through its initial public offering (IPO), echoing TVS Group’s Venu Srinivasan publicly supported statement, as reported by The Indian Express.
On Chandrasekaran’s reappointment as the Group chairman, Subramanian is of the view that he should get an extension as a 10-year term for a conglomerate of Tata Group’s complexity was not good enough.
“I would think there is no reason why they should not give him another term. As such, a 10-year term is not sufficient enough for any CEO of such a complex group to show results. There have been green shoots, of course, in the past 10 years, but more needs to be done,” he opined.
InGovern is an independent corporate governance research and advisory firm which assists investors that have financial or reputation exposure to companies.
(Disclaimer: The recommendations, suggestions, views, and opinions given by the experts are their own. These do not represent the views of The Economic Times.)
Business
Florida leads US states with $4,433 average tax refund, report finds
Lisa Greene-Lewis, CPA and TurboTax expert, offers some last minute tips for taxpayers filing their 2025 tax returns ahead of the midnight deadline on Tax Day.
Americans are facing a midnight deadline to file their 2025 tax return, but the refunds that await the majority of taxpayers are larger on average than a year ago – with taxpayers in certain states receiving higher refunds, according to a new report.
An analysis by Upgraded Points of how refund amounts have changed across geographic areas and income levels finds that the estimated average refund for 2026 is $3,571, with 72.9% of taxpayers receiving refunds. That’s above the record set in 2022 of $3,252, though the share of refund recipients is down from 77.1% in 2021.
The larger refunds across the nation come following the enactment of the One Big Beautiful Bill Act, which extended a host of tax policies that were set to expire and included new policies aimed at providing tax relief for income from tips and overtime, Social Security, and other provisions like the auto loan interest deduction for new, U.S.-made cars.
While those policy changes occurred for all U.S. taxpayers, residents of some states are seeing larger refunds than their peers in other parts of the country based on the IRS data used to compile the report.
TAX DAY IS HERE: ADVICE FOR LAST-MINUTE FILERS RACING AGAINST THE CLOCK

Florida taxpayers are receiving the largest average tax refunds this year, according to the report. ( Jeffrey Greenberg/Education Images/Universal Images Group via Getty Images)
The Upgraded Points analysis found that the state with the highest average refund was Florida with $4,433 after adjusting for inflation. That’s out of more than 11.1 million federal tax returns filed, of which 67.1% yielded a refund for the taxpayer.
“While Tax Day isn’t usually a day for celebration, Americans can rejoice knowing they will likely receive a larger tax return or owe less than in years past. I am proud to have supported the Working Families Tax Cut Package – the largest tax cut in history for working Americans,” Sen. Ashley Moody, R-Fla., told FOX Business.
“On average, Floridians will receive the largest average federal tax refunds in the country, keeping hard earned dollars in the pockets of workers, families, and businesses,” Moody added.
IRS REFUND TRACKER EXPLAINED: WHAT YOU NEED TO KNOW BEFORE THIS YEAR’S TAX FILING DEADLINE

Florida’s Collier County, home of the city of Naples, ranked in the top five largest average tax refunds. (iStock)
Texas ranked second with an average refund of $4,344 out of 13.6 million returns filed by Lone Star State taxpayers, with 71.3% receiving a refund.
A pair of states in the Mountain West ranked third and fourth, with Wyoming taxpayers getting an average refund of $4,282 with 68.8% of the 280,750 returns filed receiving a refund, followed by Nevada’s average refund of $4,193 with 69.6% of the Silver State’s 1.6 million returns receiving a refund.
Louisiana rounded out the top five with an average refund of $4,117 across nearly 2 million returns filed with a 73% refund rate, which Upgraded Points noted ranked as the third-highest refund rate among states.
The county level data in the report showed even higher refunds in wealthy enclaves around the country.
HOW TO FILE A TAX EXTENSION BEFORE THE APRIL 15 DEADLINE

Wyoming’s Teton County, home of Jackson, had the largest average tax refunds among U.S. counties. (Daniel Acker/Bloomberg via Getty Images)
Wyoming’s Teton County, which is home to the town of Jackson, had the largest average refund in the country of $15,156, out of the 15,210 federal returns filed with only 51.9% receiving a refund.
Pitkin County, Colorado, which is where the town of Aspen is located, had an average refund of $8,756 based on 10,520 returns filed with a 52% refund rate.
Utah’s Summit County, which includes Park City, had an average refund of $8,481 with 55.8% of the nearly 25,000 returns filed receiving a refund.
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Collier County, Florida, home to the city of Naples, had an average refund of $7,764 with 56.6% of the 214,600 filers receiving a refund.
Business
Starbucks launches beta app in ChatGPT to fuel new drink discovery
A sample prompt in ChatGPT using Starbucks’ beta app
Source: Starbucks
Starbucks has launched a beta app in ChatGPT to provide inspiration for customers’ drink orders, the company said Wednesday.
To use the beta app, customers need to enable the Starbucks app through ChatGPT’s app directory and then enter a prompt on the chatbot that includes “@Starbucks.” While they can customize their orders and even select what location to order from, consumers will need to complete their order on the Starbucks app or website — a key distinction for a company that relies heavily on its loyalty program.
“Over the past year, one thing has become clear: customers aren’t always starting with a menu,” Paul Riedel, Starbucks senior vice president of digital and loyalty, said in a statement. “They’re starting with a feeling… We wanted to meet customers right in that moment of inspiration and make it easier than ever to find a drink that fits.”
The announcement on Wednesday marks the latest way that Starbucks is trying to find ways to entice U.S. customers back to its cafes. Under its “Back to Starbucks” turnaround strategy, the company has added seating back to its cafes, trimmed its menu and reintroduced tiers back to its loyalty program.
It also helped customers find new drinks on its mobile app, through its trending beverage category or the secret menu under its “offers” tab. Drink discovery is also important for winning over Gen Z consumers, who have shown more of an affinity for unique beverages at U.S. restaurant chains than older generations.
So far, Starbucks’ turnaround strategy looks like it is taking hold. After two years of traffic declines, the chain finally reported rising customer transactions in its fiscal first quarter ended Dec. 28.
Wednesday’s announcement is not Starbucks’ first foray into using generative artificial intelligence or partnering with OpenAI. Last year, the coffee company unveiled Green Dot Assist, an AI assistant for baristas created with Microsoft Azure’s OpenAI platform.
Other consumer companies have also been partnering with OpenAI to boost sales. Walmart, Etsy and Booking.com are among the big names that are testing out shopping and purchasing through ChatGPT’s interface.
Business
BBC to cut 2,000 jobs amid funding pressures

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