The report to the Housing Services Policy Development and Scrutiny Panel came in response to a composite motion by the full council earlier this year.
A change in the way council rent is collected could be on the way as housing officers tackle growing rent arrears.
Housing officers described a range of early intervention measures they use to help tenants stay in their homes and manage debts at a time when many are facing increasing costs.
However the council has still had to evict 45 tenants in the last year, a move which costs the council £800 a time- £36,000 in the last year- on top of the lost rent.
The report to the Housing Services Policy Development and Scrutiny Panel came in response to a composite motion by the full council earlier this year.
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With the current rent arrears figure sitting at more than £4m across the county, councillors called for action.
Council rents have historically been collected over 48 weeks of the year with two weeks “off” over Christmas and at the end of the financial year in March.
West Lothian currently has 14,367 tenancies with an average rent of £95.42 a week. 864 new tenancies were added in the last year.
Housing officers told the committee changes to rent collection could be made when the new five year collection strategy comes into effect beyond 2027.
The council motion suggested making rent collectible over 52 rather than 48 weeks; “could make payment of rent more affordable for the most vulnerable or who are facing deepening financial pressure.”
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In the meeting Councillor Tony Boyle suggested it would work better because it would align with Universal Credit payments.
A senior housing officer Alison Smith told the meeting the 48 week collection model has been in place “for all the time I have been in post and longer. I think it is something that the council could look at as part of a new strategy.”
She added that regular updates on rent collection would be made to the local area committees as well as the Housing Services PDSP.
Rent collection remains well above 90% across the nine council wards of West Lothian.
Officers outlined early intervention with tenants was key to the collection strategy along with engagement with tenants from the day they take up their tenancy.
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Alongside regular contact with tenants and weekly monitoring of rental income to highlight potential problems housing officers also work with tenants to direct them to agencies such as the council Advice Shops for help with finances and benefits.
Officers stressed that their goal was to keep tenants in their homes. The worst cases which end with eviction come only after tenants refuse to engage with staff or attempt to pay rents.
A housing manager Phyllis McFadden said progress to eviction could take four to five months. She added that there “was no one size fits all solution” and that each eviction case was “ complex and challenging”.
Chair of the committee Councillor George Paul thanked officers for the report and praised the work done by teams across the county to ensure rent collection.
Councillor Paul: “ For me eviction is the last thing I ever want to see,it is a costly process and a time consuming process for officers to get an eviction case to the courts.”
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Councillors across the political divide thanked the housing staff for their work. Councillor Pauline Orr (SNP) said: “I was one of the councillors that brought the composite motion. I just want to thank the officers for bringing the report today. It is very very detailed and very concise. There’s a lot of important information today and I understand the very difficult and challenging circumstances and that it’s not an easy job to do and at times incredibly frustrating and upsetting for officers.”
Conservative councillor Alison Adamson said; “We do appreciate the work you guys are doing. The rent collection that has taken place has always been consistently high.
“That’s why I get so frustrated when I hear comments about housing officers not doing enough to collect rent. This is a very concise, well presented report. Thank you very much for all the work you have done to put this work together.”
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