The Department for Work and Pensions has pledged to “fix the inherited backlog by September 2027” as around 60,000 applicants await a decision on the disabled people’s support scheme
Campaigners have welcomed efforts to address a backlog in a support programme designed to help disabled people enter or remain in employment as a “positive step”. The UK Government has committed to recruiting 480 additional case managers and caseworkers to process applications under the Access to Work scheme, pledging to “fix the inherited backlog by September 2027”.
The Department for Work and Pensions (DWP) confirmed that those recruited will strengthen the existing workforce of 658 staff. A report released earlier this year revealed that disabled people had experienced average waiting times exceeding 100 days for their applications to be processed under the programme.
The National Audit Office (NAO) report, released in February, highlighted “delays and backlogs” in handling applications to the Access to Work scheme, which was established in 1994 and operates throughout Scotland, England and Wales.
Individuals with a physical or mental health condition or disability can apply for a grant to cover practical support, assistance with managing mental health in the workplace, or funding for communication support during job interviews. Demand for the programme has “increased significantly” in recent years, the NAO observed, with total applications more than doubling from 76,100 in 2018/19 to 157,000 in 2024/25, reports the Daily Record.
The DWP stated that demand for the scheme had “surged in recent years” and that it had inherited a backlog from the previous administration, meaning approximately 60,000 applicants are currently awaiting a decision. The department stated that newly appointed case managers would receive “extensive training to handle complex applications, ensuring disabled people receive timely support to secure and sustain employment”.
Applications from those due to commence work within four weeks will also be given priority. The new staff members will take up their positions between September and December this year, with the aim of clearing the backlog by the end of September next year.
Work and Pensions Secretary Pat McFadden said: “Access to Work is a lifeline for disabled people and those with health conditions, helping them to start and stay in work, but when I came to the DWP it was clear there was a major issue with people waiting for a decision.
“That’s why I’m taking action to clear the backlog, because we know that the right support can change lives. This is part of our wider commitment to move from a welfare state to a working state, building an economy that works for everyone.”
Jon Sparkes, chief executive of learning disability charity Mencap, welcomed the recruitment drive, adding that delays are currently “putting enormous pressure on disabled people who rely on this vital support to get into and stay in work”. He added: “People with a learning disability can be fantastic employees, but many will need the right support to thrive in the workplace.
“Access to Work is one of the best ways to support disabled people in work, for example funding dedicated job coaches who help people with a learning disability to develop their skills in the workplace, build confidence, and sustain paid employment. This recruitment drive is a positive step in tackling the systematic delays and bogged down administration that has threatened this vital programme.
“If Access to Work runs as intended, it will help reduce the disability employment gap and get more people with a learning disability into paid work. We look forward to seeing this announcement translate into real, lasting improvement.”
James Taylor, director of strategy at disability equality charity Scope, said it was “good to see the Government taking steps to get a grip of the situation”, adding that “cutting the backlog and reducing delays will stop disabled people being left in limbo, giving them the support they need to get in to and stay in work”.
The Government stated that the latest measure forms part of its ongoing commitment to “move from a welfare state to a working state”.

You must be logged in to post a comment Login