Connect with us
DAPA Banner
DAPA Coin
DAPA
COIN PAYMENT ASSET
PRIVACY · BLOCKDAG · HOMOMORPHIC ENCRYPTION · RUST
ElGamal Encrypted MINE DAPA
🚫 GENESIS SOLD OUT
DAPAPAY COMING

Business

Average Age of UK Entrepreneurs Holds at 43 for 25 Years, New Data Reveals

Published

on

Average Age of UK Entrepreneurs Holds at 43 for 25 Years, New Data Reveals

For all the column inches lavished on hoodie-wearing teenage coders and so-called “Silver Starter” retirees launching second-act ventures from the kitchen table, the typical British entrepreneur looks remarkably like the one who turned up at Companies House a quarter of a century ago. They are 43 years old, mid-career, and, by the looks of it, completely unmoved by fashion.

That is the central finding of a sweeping new study by company formation agent 1st Formations, which has crunched more than 9.2 million UK director appointments stretching back to the year 2000. Across 26 years of dot-com booms, banking collapses, a Brexit referendum and a global pandemic, the average age at which Britons take the plunge into running their own company has scarcely shifted, hovering between 41 and 44 throughout.

A stubbornly steady number

The data tracks a gentle drift upwards in the early years of the millennium, with the mean founder age sitting at 42 across 2000 to 2009 before nudging to 44 between 2010 and 2019. From 2011 right through to 2023, it parked itself stubbornly at 44, before easing back to 43 in both 2024 and 2025 – the first material decline in more than a decade.

The pattern holds with eerie consistency against the backdrop of the past quarter-century’s defining moments. The dot-com boom of 2000 produced an average founder age of 41. By 2008, with Lehman Brothers collapsing and the financial system in freefall, that figure had crept to 43. The post-recession recovery and the Brexit referendum vote of 2016 both registered 44. The pandemic year of 2020 did the same. And the current AI and green-energy gold rush, far from minting a wave of twentysomething founders, has so far produced an average age of 43, almost identical to the figure recorded at the dawn of the millennium.

The numbers cover an extraordinary span of would-be company directors, from 16-year-olds, the legal floor set by the Companies Act 2006, to a 110-year-old who took on a directorship in 2012. The average age of the oldest founder in any given year is 91, suggesting the entrepreneurial itch is one that lasts the best part of seven decades.

Advertisement

Why mid-career still wins

The picture is at odds with much of the cultural mythology around start-ups, which tends to oscillate between dorm-room prodigies and silver-haired second-acters. Yet the figures align with a broader truth about the country’s business base: small and medium-sized enterprises make up 99.9% of the UK’s private sector and employ roughly 16.9 million people, according to the latest Department for Business and Trade business population estimates. The economy’s beating heart, in other words, is run by people who have already spent a couple of decades in someone else’s payroll.

Graeme Donnelly, founder and chief executive of 1st Formations, argues that the sheer volume of data strips the romance out of the debate. “When you are analysing over 9 million data points, the noise of ‘trends’ disappears and the reality emerges,” he says. “British business thrives on experience. Today, the average age to start a business matches that of the millennium’s start.

“While younger generations enter the business world and veterans continue to grow, the heavy lifting of the economy is done by the 43 Club. These are professionals who have spent decades honing their craft before taking the leap.”

It is a useful corrective. The classic mid-life founder profile, a manager with a hard-won contact book, a mortgage to defend and a working understanding of cash flow, has long been the unglamorous engine room of British enterprise, even as media attention drifts elsewhere.

Advertisement

The Gen Z asterisk

That said, the picture at the edges of the dataset is changing fast. A Glassdoor-Harris poll cited in the study suggests 57% of Gen Z workers now run some form of side hustle, fuelled by social platforms that allow a teenager in a bedroom to test a product on a global audience for the price of a ring light. Business Matters has previously reported on the growing army of UK side-hustlers turning hobbies into income streams, as well as the broader entrepreneurship boom among young Britons, two-thirds of whom now say they intend to work for themselves.

At the other end of the spectrum, the rise of the so-called Silver Starter, older founders launching their first venture after 50, continues apace, supported in part by a significant uptick in over-50s drawing on the British Business Bank’s Start Up Loans scheme.

The slight dip in average founder age to 43 in 2024 and 2025 may yet prove the start of something more meaningful. The current cohort is starting businesses against a backdrop of accessible AI tooling, lower fixed costs and a sharp pivot towards the green economy, all of which lower the barriers that traditionally kept first-time founders in mid-career rather than their twenties.

What it means for SME Britain

For lenders, advisers and policy-makers wondering where to point their attention, the message from the 1st Formations data is more nuanced than the headlines suggest. The growth at the margins – teen side-hustlers and seasoned career-changers, is real and worth nurturing. But the Federation of Small Businesses’ latest data on the UK’s 5.5 million-strong small business population underlines that the country’s economic resilience still rests on the experienced middle: people who have done their time, know their market, and decide, somewhere around their forty-third birthday, that they would rather build something of their own.

Advertisement

Through dot-com, downturn, Brexit and Covid, that has been the one constant. Britain, it turns out, prefers its founders battle-tested.


Amy Ingham

Amy is a newly qualified journalist specialising in business journalism at Business Matters with responsibility for news content for what is now the UK’s largest print and online source of current business news.

Advertisement
Continue Reading
Click to comment

You must be logged in to post a comment Login

Leave a Reply

Business

Xperia 1 VIII and Xperia 10 VIII Expected Release Timeline

Published

on

Satellite internet operator Starlink is set to receive initial approvals to operate in India, a government source told AFP

Sony is preparing to refresh its flagship Xperia lineup with the anticipated Xperia 1 VIII and mid-range Xperia 10 VIII, fueling speculation about release dates, design upgrades and new features for 2026.

While Sony has not yet made any official announcements, leaks and industry reports suggest the Japanese tech giant could unveil the Xperia 1 VIII as early as May or June 2026, following its traditional spring launch window for flagship models. The Xperia 10 VIII is expected to follow shortly after, likely in late summer or early fall, continuing Sony’s strategy of spacing out its premium and mid-tier releases.

The Xperia 1 series has built a loyal following among photography enthusiasts and power users who appreciate Sony’s focus on pro-grade camera systems, 4K HDR displays and headphone jack retention — features that have become rare in modern flagships. According to supply chain sources, the Xperia 1 VIII is expected to feature a refined 6.5-inch 4K OLED display with improved brightness and LTPO technology for better power efficiency. The phone is rumored to be powered by Qualcomm’s next-generation Snapdragon 8 Gen 5 chipset, promising significant gains in AI processing and gaming performance.

Camera upgrades are expected to be a major highlight. Sony is reportedly working on enhanced sensor technology, possibly including a new variable aperture main lens and improved low-light capabilities powered by advanced computational photography. The distinctive side-mounted shutter button, a hallmark of the Xperia line, is likely to return with additional customizable functions for creators and photographers.

Advertisement

Battery life has been a consistent point of feedback for previous Xperia 1 models. The Xperia 1 VIII is said to include a larger 5,000mAh battery paired with faster 45W wired charging and improved wireless charging support. Design-wise, leaks point to slimmer bezels, a more premium titanium frame option and enhanced water and dust resistance ratings.

On the software side, Sony is expected to promise at least four years of OS updates and five years of security patches, addressing past criticisms about its update policy compared to Samsung and Google.

The Xperia 10 VIII, aimed at the mid-range segment, is rumored to bring more accessible pricing while maintaining several flagship-inspired features. Expect a 6.1-inch OLED display with FHD+ resolution, a capable Snapdragon 7-series processor and a triple camera setup focused on versatility rather than raw performance. The phone could serve as an attractive option for users seeking clean Android software, reliable build quality and Sony’s signature design language without flagship pricing.

Industry analysts suggest Sony’s 2026 strategy will focus on differentiation rather than chasing mass-market volume. The company has carved out a niche with its pro-video and photography tools, appealing to content creators, filmmakers and enthusiasts who value features like manual camera controls, 21:9 aspect ratio displays and headphone jacks.

Advertisement

Sony’s smartphone division has faced challenges in recent years, with global market share remaining relatively small compared to Samsung, Apple and Chinese brands. However, the company has shown commitment to the Xperia line by consistently delivering unique hardware and software experiences that stand apart from the Android crowd.

The timing of the Xperia 1 VIII launch could align with major photography events or tech trade shows, allowing Sony to showcase new imaging capabilities. Pre-orders and availability are expected to begin shortly after the official unveiling, with initial rollout focused on key markets including Japan, Europe, the United States and select Asian countries.

Pricing remains one of the biggest unknowns. The Xperia 1 VII launched at a premium, and the new model is likely to follow suit, though Sony may adjust positioning based on market feedback and competitive pressure. The Xperia 10 VIII is expected to offer strong value, potentially starting under $500 in many regions.

Consumer reaction to the rumors has been mixed but generally positive among dedicated Xperia fans. Many appreciate Sony’s refusal to follow industry trends toward punch-hole cameras and curved displays, instead maintaining a more traditional aesthetic with flat sides and minimal bezels. Others hope the company will finally improve software update cadence and address past criticisms regarding heating and battery optimization.

Advertisement

The Xperia series has also gained attention from professional users. Filmmakers and content creators value the phones’ video recording capabilities, including support for high bit-rate codecs and external monitor connections. Sony’s continued investment in this area could help differentiate its devices in an increasingly crowded market.

As 2026 approaches, all eyes will be on Sony’s ability to execute a strong refresh. The Xperia 1 VIII will need to deliver meaningful upgrades to justify its expected premium price, while the Xperia 10 VIII must compete effectively against strong mid-range offerings from Samsung, Google and Chinese manufacturers.

For now, the rumor mill continues to churn with excitement. Whether Sony can reclaim some lost ground in the smartphone market with these new models remains to be seen, but the Xperia 1 VIII and Xperia 10 VIII are already generating significant anticipation among fans who value innovation over mass-market appeal.

The coming months will bring more concrete details as Sony prepares for its traditional launch cycle. Until then, enthusiasts will continue dissecting leaks and speculating about how the next generation of Xperia devices might evolve the unique formula that has defined the lineup for years.

Advertisement

Sony’s commitment to the Xperia brand, despite challenges, reflects a belief that there remains room in the market for distinctive, photography-focused smartphones. The 2026 models could prove pivotal in determining the long-term future of Sony’s mobile ambitions.

Continue Reading

Business

North Wales has never lacked assets or ambition, but what is changing now is the scale of opportunity

Published

on

Business Live

CEO of the Development Bank of Wales Giles Thorley says the question is not whether North Wales can grow, but how that growth is shaped and who benefits from it.

Zip World is just one example of a great business in North Wales.(Image: Zip World)

From large industrial estates to stunning coastlines, North Wales is a region of stark contrasts. It combines some of the UK’s most significant industrial and energy assets but also rural and coastal communities and a fantastic tourism sector –communities that face very different economic realities.

That contrast is not a weakness. In fact, in many ways, it is one of the region’s defining strengths. But it does mean that growth, if it is to be sustained and inclusive, requires a more deliberate, place-based approach enabling businesses to invest, scale and compete.

Advertisement

Placing the HQ of the Development Bank of Wales in Wrexham was an acknowledgement that North Wales had historically been underrepresented but is a core strategic region. Not just because of its existing industrial base, but because of the scale of opportunity now emerging as major investment programmes move from planning into delivery.

The question is not whether North Wales can grow. It is how that growth is shaped, and who benefits from it.

Deep foundations

North Wales is often described as a single economic area, but in practice it is highly diverse. Across Ynys Môn, Gwynedd, Conwy, Denbighshire, Flintshire and Wrexham, the economic picture varies considerably. Tourism ranges from the staggering beauty of the mountains and countryside to the glorious beaches and coastline. Increasingly, it also reflects a move towards high-quality, year-round attractions that draw visitors from across the UK and beyond.

Advertisement

Attractions such as Zip World, with sites across the region, have become anchor destinations in their own right, reinforcing North Wales’ reputation as a leading adventure tourism destination and extending the economic impact beyond traditional seasonal peaks. Having served as chair of Zip World, I have seen at close quarters the contribution that businesses like these can make to the region’s economy.

In the north east, particularly around Wrexham and Deeside, there is a strong concentration of advanced manufacturing, engineering and industrial services. These businesses are closely integrated with supply chains in the North West of England and are often export-focused, forming a critical part of the wider UK industrial base. Assets such as Wrexham Industrial Estate, one of the largest in Europe, underline the scale and capability that already exists.

Further west, the picture shifts. Businesses tend to be smaller, owner-managed and often rooted in tourism, hospitality, food production and the foundational economy. These sectors are vital to local communities sustaining employment, skills and resilience in coastal and rural communities.

Both parts of the region matter. The challenge is ensuring that investment reflects that diversity and drives local community impact rather than assuming a one-size-fits-all model.

Advertisement

Growth opportunities are immediate

But there is a clear sense that North Wales is entering a new phase where long planned investment can translate into commercial opportunity.

Energy and decarbonisation are perhaps the most obvious examples. The identification of Wylfa on Anglesey as a site for the UK’s first fleet of small modular reactors, alongside activity in hydrogen, renewables and industrial decarbonisation, points to a long-term structural shift in the region’s economy.

That shift will not just create opportunities for large infrastructure projects. It will ripple through supply chains, creating demand for smaller businesses developing specialist capabilities.

Advertisement

We are already seeing early signs of that. On Anglesey, Ecodetect is developing AI-driven technology to help offshore energy developers monitor environmental impact at scale – a clear example of how innovation and clean growth are beginning to intersect.

Elsewhere, businesses like JBF Group in Wrexham are investing in advanced building materials and low-carbon manufacturing, supported by a mix of public and private capital. There are also clear examples of North Wales businesses scaling successfully into global markets.

Aparito, originally founded in Wrexham, developed digital health solutions to support patients with rare diseases and achieved significant international growth before its acquisition by Eli Lilly and Company. Stories like this demonstrate the region’s ability not only to innovate, but to build businesses that attract global interest and investment.

In addition, public investment initiatives are opening up infrastructure and skills pathways essential for business growth. Their worth goes beyond just providing funding. They also instil confidence in private investors and support long-term business decisions.

Advertisement

Local growth matters

At the same time, growth is being driven by the decisions of thousands of local business owners responding to opportunity in their own markets.

Rib Ride on the Menai Strait is a good example. A well-established tourism business, it is investing to extend its operating season, create new training opportunities and support local supply chains. That kind of incremental growth can be just as important in terms of jobs, skills and local resilience.

Similarly, regeneration-led developments such as those led by The Neighbourhood Group on Anglesey, show how targeted investment can unlock the potential of local assets, in this case through the renovation of disused buildings, while creating long-term economic value.

Advertisement

These investments may look different from those in advanced manufacturing or energy, but they play a critical role in ensuring that growth is felt across the region.

Structural challenges

For all these strengths, it is important to recognise the challenges.

Productivity in North Wales remains below UK averages. Skills gaps persist, particularly in higher-value technical roles. Demographic pressures, including an ageing population and outward migration, risk constraining future labour supply.

Advertisement

Connectivity also continues to be a limiting factor, whether that is digital infrastructure, transport links or access to suitable business premises. These are not new issues, but they do shape the investment decisions businesses are willing and able to make. Productivity, skills availability and connectivity all influence whether firms can scale, modernise or take on new contracts.

Alongside this, the region’s universities play a critical role in underpinning future growth. Bangor University and Wrexham University are not only major employers in their own right, but also key partners in developing the skills pipeline, supporting research and innovation, and anchoring economic activity in their communities. Bangor University is also one of our partners in Economic Intelligence Wales, further strengthening the link between academic insight and economic strategy.

This is where development finance has a specific role to play. Working alongside businesses as long-term partners, not just as providers of funding. In North Wales, we see consistent demand for patient capital. Businesses looking to scale, transition ownership or invest in new capability often require funding that is flexible and aligned to long-term outcomes.

That is particularly true in manufacturing and energy-adjacent supply chains, where investment horizons are longer and returns are not always immediate. It is equally important in smaller, rural businesses where access to commercial finance can be more constrained.

Advertisement

Having a local presence matters here. Local insight is often the difference between a transaction and a long-term partnership.

North Wales has never lacked assets or ambition. What is changing now is the scale of opportunity – from industrial growth in the north east to clean energy on the Island of Anglesey and regeneration across coastal communities.

The task is to connect those opportunities with the right kind of investment. Investment that is patient, that is place-based, and that recognises the diversity of the region. If we get that right, North Wales will not only grow, but to do so in a way that is more balanced, more resilient and more inclusive. That is the ultimate prize.

  • Giles Thorley is chief executive of the Development Bank of Wales.
Continue Reading

Business

Standard Chartered to cut 7,800 jobs by 2030 as AI replaces back-office roles

Published

on

Standard Chartered to cut 7,800 jobs by 2030 as AI replaces back-office roles

Standard Chartered has fired the latest, and loudest, warning shot in the City’s march towards an artificial intelligence-led workforce, confirming plans to shed almost 7,800 back-office roles by 2030 just as fresh figures show Britain’s jobs market sliding into its weakest patch since the pandemic.

The emerging markets lender, headquartered in the City of London, told investors at a strategy day in Hong Kong that it would strip out more than 15 per cent of its corporate functions over the next four years, with chief executive Bill Winters arguing the move was less about cost and more about reweighting the bank towards technology. Details of the overhaul were set out at the bank’s investor event, which also unveiled a target to lift income per employee by around a fifth by 2028.

“It’s not cost cutting: it’s replacing, in some cases, lower-value human capital with the financial capital and investment capital we’re putting in,” Winters told analysts. The FTSE 100 group said it was “scaling practical uses of automation, advanced analytics and AI to streamline processes, improve decision-making and enhance both client service and internal efficiency”.

The cuts will land hardest in human resources, risk and compliance, with the bank declining to give a UK breakdown. Operations understood to be in the firing line include sizeable back-office hubs in India, China, Malaysia and Poland, although a chunk of the reduction is expected to come through natural attrition and internal redeployment rather than outright redundancy.

A sharper edge from the ONS

The timing has done Standard Chartered few favours. The Office for National Statistics said this morning that UK vacancies fell by 28,000 to 705,000 in the three months to April, the lowest tally in five years, while the unemployment rate edged up to 5 per cent in the three months to March. More striking still, payrolled employment dropped by 100,000 in April alone, suggesting firms are no longer simply easing off the hiring pedal but actively trimming headcount.

Advertisement

Liz McKeown, the ONS director of economic statistics, said lower-paying sectors such as hospitality and retail had seen “some of the largest falls in vacancies and payroll numbers”. Sanjay Raja, chief UK economist at Deutsche Bank, was blunter: the figures, he said, would “stop the MPC in its tracks”, with unemployment running hotter than forecast and payrolls suffering what he described as a “mammoth fall”.

For SME owners, that combination, slowing demand for labour, a softer high street and a Bank of England that may now hesitate on rate cuts, is the most uncomfortable since the post-Covid wage squeeze of 2022.

Not alone in the City

Standard Chartered’s announcement adds to a thickening pile of bank restructurings driven, at least rhetorically, by AI. HSBC has flagged that up to 20,000 roles are at risk as it accelerates its own automation programme, while Morgan Stanley is cutting around 2,500 jobs even as revenues hit record highs. DBS, the Singaporean lender, has already warned of around 4,000 contract and temporary positions going, and Meta, Amazon and Oracle have unveiled their own sizeable reductions as capital is funnelled towards data centres rather than desks.

The pattern is no longer fringe. Recent research suggests one in six UK employers expects to make AI-driven job cuts within the next year, with clerical, junior managerial and administrative roles consistently identified as the most exposed. For smaller businesses sitting downstream of the FTSE giants, from compliance bureaux servicing the big banks to back-office software vendors, the message from Winters this week is awkward: the customer base for routine human processing is shrinking, and quickly.

Advertisement

Charles Radclyffe, the AI entrepreneur, framed the structural shift bluntly. “Every time we bill [for a month’s AI work],” he said, “that is a job from the economy gone and moved into a data centre.”

What it means for SMEs

For UK SMEs, the read-across is twofold. First, the model adopted by Winters, running headcount through the lens of income per employee rather than absolute cost, is already filtering down to mid-market boardrooms, and finance directors should expect to be asked the same productivity questions in their next budget cycle. Second, the rising unemployment figure quietly rewrites the talent equation: the war for back-office staff that defined the past three years is easing, but so is the spending power of the consumers those staff support.

If Standard Chartered is right that the bank of 2030 will run on materially less human capital, the question for British smaller firms is not whether to follow, but how fast they can sensibly do so without hollowing out the institutional knowledge that makes them defensible in the first place.


Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

Advertisement

Continue Reading

Business

one month to comply with new Data Complaints Law

Published

on

one month to comply with new Data Complaints Law

Britain’s small and medium-sized businesses have been put on notice. From 19 June 2026, exactly one month from today, every organisation that handles personal data will, by law, be required to operate a formal complaints process. Those that fail to prepare risk regulatory action, reputational damage and the slow drip of customer trust eroding away.

The new obligations flow from section 103 of the Data (Use and Access) Act 2025, the most significant reshaping of the UK’s data protection landscape since the post-Brexit settlement. And in a clear signal that the Information Commissioner’s Office is anxious to avoid a repeat of the GDPR scramble of 2018, deputy commissioner Emily Keaney has used the four-week countdown to issue a direct appeal to the smaller end of the market.

“There is still plenty of time to act, and the ICO is here to support you,” Ms Keaney said. “We know that smaller organisations are less likely to have formal complaints processes in place, and that is exactly why we have designed this guidance with you in mind.”

What the new law actually requires

For SME owners and finance directors who have not yet digested the detail, the statutory obligations are mercifully short. Under the new regime, every organisation must give individuals a clear and accessible route to raise a data protection complaint, whether by email, online form, telephone or post. Receipt of a complaint must be acknowledged within 30 days. Businesses must then, “without undue delay”, take appropriate steps to investigate, keep the complainant informed of progress, and communicate the outcome.

Crucially, there are no carve-outs. The rules apply to the corner shop with a customer mailing list just as much as to the FTSE 250 financial services firm. Privacy notices will also need updating to make clear that customers have a right to complain directly to the organisation before escalating to the regulator.

Advertisement

Why this matters more than it might look

On paper, the changes appear modest, a tweak to administrative housekeeping rather than the seismic shock that GDPR delivered seven years ago. But seasoned compliance professionals warn that complacency would be a mistake.

For the first time, individuals will have a statutory right to complain directly to the organisation handling their data, and to expect a structured response within a defined timeframe. That changes the calculus on everything from subject access requests to the handling of data breaches. The ICO has indicated that sectors generating the highest volume of complaints, healthcare, financial services, technology and retail, should expect particular scrutiny.

There is also a commercial logic at work. Resolving a grievance quickly and fairly tends to prevent it from metastasising into something more serious, whether a formal regulatory referral or a customer departure. As any SME operator who has watched a one-star Trustpilot review go viral can attest, the cost of getting the response wrong can dwarf the cost of getting the process right. The wider context is one of rising data risk, with the ICO already pressing the technology sector to embed privacy by design into AI products, a sign of how high the regulatory bar is climbing.

The ICO’s olive branch

The regulator’s tone this time is markedly different from the rather schoolmasterly approach that characterised the early GDPR rollout. The guidance, published in February following a public consultation that drew more than 85 responses, is studded with practical examples and worked-through scenarios pitched squarely at smaller firms without dedicated compliance teams.

Advertisement

“A data protection complaint can come from any customer at any time,” Ms Keaney noted. “Having a clear process means you can respond quickly, resolve issues fairly and protect the trust your customers place in you. We are not here to catch businesses out, we are here to help you get ready.”

That conciliatory framing should not, however, be mistaken for indefinite patience. Once the 19 June commencement date passes, the ICO will have the power to take enforcement action against organisations that fail to operate a compliant process, and the line between supportive regulator and active enforcer can move quickly.

A four-week action list

For business owners still unsure where to begin, the practical steps are reasonably straightforward. Decide who inside the business will own the complaints process and ensure they have the authority to investigate and respond. Build a simple, visible route for customers to raise complaints — usually a dedicated email address or web form, signposted in the privacy notice. Document the workflow, including how the 30-day acknowledgement deadline will be met. Train any customer-facing staff on what to do if a complaint lands in their inbox.

Owners who already operate under data protection frameworks will recognise much of this from existing good practice. For a refresher on the broader compliance landscape, our complete guide to GDPR compliance in the UK sets out the foundations, while our explainer on the difference between data controllers and processors is worth bookmarking for any business that shares customer data with third parties.

Advertisement

The bottom line

For Britain’s 5.5 million SMEs, the message from regulators is clear: 19 June is not a target, it is a deadline. The four weeks ahead are not an invitation to delay, but a window to prepare. Done well, the new complaints process is a modest piece of administrative plumbing that can quietly strengthen customer relationships. Done badly, or not at all, it is a regulatory exposure that few small businesses can afford to carry.

The ICO has, unusually, all but rolled out a welcome mat. The smart move for SME owners is to walk through the door before someone else knocks.


Jamie Young

Jamie Young

Jamie is Senior Reporter at Business Matters, bringing over a decade of experience in UK SME business reporting.
Jamie holds a degree in Business Administration and regularly participates in industry conferences and workshops.

When not reporting on the latest business developments, Jamie is passionate about mentoring up-and-coming journalists and entrepreneurs to inspire the next generation of business leaders.

Advertisement

Continue Reading

Business

LaGuardia Airport unveils AI hologram that gives travelers directions

Published

on

LaGuardia Airport unveils AI hologram that gives travelers directions

New York City’s LaGuardia Airport is bringing science fiction to the terminal with the debut of an AI-powered hologram concierge designed to help travelers find gates, lounges and baggage claim through face-to-face conversations.

The digital assistant, nicknamed “Bridget,” was unveiled this week inside Terminal B, where the hologram chats with passengers in real time and helps them navigate the busy area.

Advertisement

Unlike prerecorded holograms used elsewhere for greetings or ads, Bridget responds to travelers’ questions conversationally, offering directions to gates, baggage claim, lounges and shops.

The hologram speaks English and Spanish, with more languages planned, and includes accessibility features such as closed captioning and wheelchair-friendly controls.

AIRPORT ROBOTS HANDLE BAGGAGE IN TOKYO TRIAL

traveler using AI concierge

The hologram chats with passengers in real time to help them find gates, lounges, shops and baggage claim in the busy terminal. (Laguardia Gateway Partners / Unknown)

Airport officials say the system is designed to support — not replace — human customer service staff, especially during crowded travel periods.

Advertisement
AI concierge at LaGuardia Airport

The AI digital assistant, nicknamed “Bridget,” was unveiled this week inside LaGuardia Airport’s Terminal B. (Laguardia Gateway Partners / Unknown)

“Most people think of airports as stressful and confusing environments, but LaGuardia’s Terminal B leads the world in changing all that,” said David Nussbaum, founder of Proto Hologram, which developed the hologram software.

Nussbaum said the technology will provide a more personalized experience “in ways that feel natural and intuitive,” adding “the future of travel has begun at LaGuardia.”

traveler using AI concierge

Proto Hologram developed the hologram. (Laguardia Gateway Partners / Unknown)

FAA UNVEILS NEW AIR TRAFFIC CONTROLLER HIRING PLAN AFTER CHIEF WARNED SYSTEM WAS ‘CHRONICALLY UNDERSTAFFED’

The hologram currently stands near Terminal B’s food hall, with additional units expected to roll out across the terminal’s concourses.

Advertisement

CLICK HERE TO DOWNLOAD THE FOX NEWS APP

LaGuardia’s Terminal B has become known for testing new travel technology as airports increasingly look for ways to speed up navigation and reduce passenger frustration.

Continue Reading

Business

Avidbank Holdings, Inc. (AVBH) Shareholder/Analyst Call Prepared Remarks Transcript

Published

on

OneWater Marine Inc. (ONEW) Q1 2026 Earnings Call Transcript

Operator

Good morning. My name is Tiffany, and I will be your conference operator today. At this time, I would like to welcome everyone to the Avidbank Holdings, Inc. First Quarter 2026 Earnings Conference Call.

Bryan C. Polster

Advertisement

Good morning, everyone, and thank you for being here, and welcome to our 2026 Annual Shareholders Meeting of Avidbank Holdings. And my name is Bryan Polster, I serve as the lead independent Director of the Board of Directors of the Bank.

Also on behalf of the Board of Directors of our company, I’m very pleased that you could be with us today here, in-person, for our meeting. I want to thank you all for all of your active participation, active interest and support of the bank is very meaningful to the organization in total. Thank you for that.

I also want to give a special welcome to any of the people attending virtually. I’d remind everyone that while in attendance virtually from — or the formality of shareholder votes that you will not be able to change any of the votes that have been previously submitted, but for — and normally be considered part of the quorum for legal or quorum purposes. Shareholders participating via the audio conference call will not be able to vote or change any previously submitted votes, and no questions may be submitted through the audio conference call.

It’s my pleasure this morning to introduce the officers of the company and the bank who are present with us today. First of all, I’d like to introduce Mark Mordell, our Chief Executive Officer and Chairman of the Board; Pat Oakes, our Chief Financial Officer; Ms. Gina Thoma-Peterson, our Chief Operating

Advertisement
Continue Reading

Business

Why car wash real estate is cleaning up

Published

on

Why car wash real estate is cleaning up

Key Points

  • The 100% bonus depreciation passed by the Trump administration is delivering a boost to car wash real estate.
  • The car wash business has evolved markedly over the last decade as private equity investors flock to the recurring revenue.
  • Typically, private equity buys the car wash business and then sells the property to an individual investor.

Continue Reading

Business

Home Depot (HD) Q1 2026 earnings

Published

on

Home Depot (HD) Q1 2026 earnings
Home Depot says core shopper is resilient in the face of higher gas prices, sales rise 5%

Home Depot said Tuesday its core homeowner shopper remains resilient in the face of higher gas prices and plummeting consumer confidence, leading the retailer to reaffirm its full-year guidance after beating fiscal first-quarter expectations. 

“The homeowner in a relative sense is perhaps more protected financially than other customer cohorts and so we continue to see engagement,” finance chief Richard McPhail told CNBC in an interview. 

Still, amid rising geopolitical tensions, plummeting consumer confidence and a broken housing market, those shoppers are engaged “up to a certain point,” said McPhail. 

“They continue to tell us that they are going to defer their spend on larger projects,” he said. “That’s consistent with what they’ve told us the last few years.” 

Advertisement

Here’s how Home Depot did compared with what Wall Street was anticipating, based on a survey of analysts by LSEG:

  • Earnings per share: $3.43 adjusted vs $3.41 expected
  • Revenue: $41.77 billion vs. $41.52 billion expected

The company’s reported net income for the three-month period that ended May 3 was $3.29 billion, or $3.30 per share, compared with $3.43 billion, or $3.45 per share, a year earlier. Excluding one-time items including costs related to the value of certain intangible assets, Home Depot reported adjusted earnings per share of $3.43.

Sales rose to $41.77 billion, up almost 5% from $39.86 billion a year earlier. 

The company said it continues to expect fiscal 2026 sales to grow between 2.5% and 4.5%, compared with expectations of roughly 4%, according to LSEG. It’s projecting adjusted earnings per share to grow as much as 4%, compared with expectations of 2.4% growth, according to LSEG. 

While Home Depot’s report beat on the top and bottom lines, that came after Wall Street estimates have fallen in recent months, lowering the bar.

Advertisement
Oppenheimer's Brian Nagel breaks down Home Depot's Q1 results

The report suggests that pressures impacting the company continued into the quarter. Though sales were up in the midst of an M&A boom for the company, comparable sales came in lighter than expected at 0.6%. That was behind StreetAccount expectations of 0.8% and marked the third quarter in a row that figure failed to rise or fall more than 0.5%.

Comparable transactions fell 1.3% — the fourth straight quarter of declines — as gross margin also came in lighter than anticipated at 33%, lower than expectations of 33.2%, according to StreetAccount.

Home Depot and the home improvement sector overall have been under pressure as it has contended with lower housing turnover, economic uncertainty and an ongoing delay in pricier projects. 

Earlier this year, there was optimism that Home Depot could see a reprieve as mortgage rates started to dip, but those hopes were dashed after the conflict in the Middle East began, leading mortgage rates to spike once again. 

In the meantime, Home Depot has been focused on winning over more pro shoppers, like contractors and roofers, which currently make up about 50% of its revenue. In 2024, the retailer acquired SRS Distribution, a company that sells supplies to roofing, landscaping and pool professionals, for $18.25 billion, and last year, it bought GMS, a specialty building products distributor. 

Advertisement

Last week, SRS completed its acquisition of Mingledorff’s, a wholesale distributor of HVAC equipment, parts and supplies that serves residential and commercial customers. The deal allows Home Depot to tap into a total addressable market worth around $100 billion, it said.

“All of the things we’re doing to build out our pro capabilities — and through the acquisitions we’ve made over the past several years — is to help us gain more share in the $700 billion pro market,” said McPhail. “We have a right to win that $700 billion, but we just don’t quite have the ability to win yet.” 

Choose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.
Continue Reading

Business

Mortgage rates surge to highest level since July

Published

on

Mortgage rates surge to highest level since July
Average 30-year fixed mortgage rate rises to 6.75%

Growing concern over the trajectory of the war with Iran has bond yields rising and mortgage rates following suit.

The average rate on the 30-year fixed loan rose 7 basis points Tuesday to 6.75%, according to Mortgage News Daily. That is the highest level since July 31. Rates are now up 33 basis points in just the last 10 days and are 46 basis points higher than their recent April low of 6.29%.

That April drop came after a sharp spike in rates at the start of the war, when the rate jumped from 5.99% at the start of March to 6.64% by the end of the month.

“Bonds are telling politicians to get serious about ending the war or face increasingly dire consequences,” wrote Matthew Graham, chief operating officer at Mortgage News Daily.

Advertisement

The move from 5.99% to now 6.75% is a meaningful change in the housing affordability math. For a buyer putting 20% down on a $420,000 home — roughly the national median home price — their monthly principal and interest payment has gone from $2,012 to $2,179, a difference of $167.

The nation’s homebuilders are slightly less sensitive to rate moves, as the builders have been buying down mortgage rates to get buyers in the door. Rates are still lower than they were a year ago, when they spiked over 7%.

“Rates are a challenge,” said John Lovallo, a UBS homebuilder analyst, in an interview Tuesday on CNBC’s “Squawk on the Street.” “But we’re still at levels where the builders can operate at effectively. As quickly as rates went up, they could come down just as precipitously if this war comes to some kind of resolution and oil pulls back.”

Get Property Play directly to your inbox

CNBC’s Property Play with Diana Olick covers new and evolving opportunities for the real estate investor, delivered weekly to your inbox.

Advertisement

Subscribe here to get access today.

Lovallo said he sees this as a buying opportunity for the builder stocks and noted that the homebuilders are still seeing average order growth through the spring season.

“Demand for housing is still robust,” he added.

Sales of pending homes rose in April both month over month and compared with a year ago, according to a report Tuesday from the National Association of Realtors.

Advertisement

“Buyers are coming out with cautious optimism despite increasing economic uncertainty and a slight rise in mortgage rates,” said Lawrence Yun, chief economist for the Realtors, in a release. “Demand will easily be even higher once mortgage rates retreat to the levels they were at earlier this year.”

Choose CNBC as your preferred source on Google and never miss a moment from the most trusted name in business news.
Continue Reading

Business

Pitching the importance of design

Published

on

Pitching the importance of design

Perth architecture firm TRCB has recently promoted a former professional cricketer as part of its growth plan.

Continue Reading

Trending

Copyright © 2025