A charity shop worker who has volunteered for different organisations shared what it’s really like behind the scenes and how one nightmare situation could impact stores
Working in a charity shop can be fulfilling yet demanding at times. Volunteers must follow many rules in stores, which involves turning away disrespectful items that are unsuitable for donation.
However, above all else, those working in charity shops are benefiting the environment, with some volunteering while others likely earn wages. Now one individual who has both worked and volunteered across several charity shops revealed what it’s genuinely like. In the social media post, they stated: “Some charity shops treat their volunteers like volunteers – they can come and go as they please and do whatever job they want (obviously within reason), and can say no a lot easier.”
In the Reddit post, they went on: “However, some charity shops have policies that state volunteers should be treated like staff – they have a set time expected to work, they have one job they do, and in some cases, where there is only one staff member, volunteers could have key-holder responsibilities.
“Obviously it depends on the specific charity, and in some cases the manager of the shop, but I would curious to know what other people think especially those that have worked/volunteered in charity shops.”
Numerous people responded to the post sharing their experiences within the charity sector. One acknowledged: “Many organisations wouldn’t survive if they didn’t treat volunteers as staff members.”
Meanwhile, another disclosed: “I ran a charity shop. I had a mix of both. When I took over the shop it was a free for all, turn up when you like and you’ll get given a job but it was a nightmare.
“People had their favourite jobs and would get really annoyed if they turned up and someone else was already doing it. I talked to everyone, worked out what they were happy with and came up with a rota for the till so it was always covered.
“But then the behind the scenes stuff was more relaxed, we had a guy who only wanted to deal with the books so he came in twice a week to sort the deliveries, I didn’t mind when because he was happy to leave us a pile to restock with.
“Same with the clothes deliveries, we had deliveries every day so people who wanted to sort, tag and rotate the rails could come and go as they please but they all knew if they wanted the good stuff when it would be in. I asked them for general availability but it was never strict.”
What’s it like working in charity?
Working in a charity shop can provide a sense of fulfilment and satisfaction. It does, however, present its own difficulties.
It can prove challenging for those earning lower salaries compared to the private sector. Staff members often benefit from flexible working arrangements, strong team spirit, and a collective dedication to a meaningful cause.

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